Holly Hodge
Lancaster,OH
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Dr. Door
Lancaster , OH
05.2023 - 12.2023
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Implemented innovative methods for streamlining the customer service process.
- Collected deposits or payments and arranged for billing.
Peer Support Specialist
The Hope Resource Center
Columbus, OH
02.2023 - 12.2023
- Educated clients on available community resources that could enhance their quality of life.
- Participated in weekly team meetings to discuss cases and develop treatment plans.
- Created educational materials for staff members related to peer support services.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Provided feedback regarding program operations and improvement opportunities.
- Coordinated referrals for additional services as needed based on client needs.
Supervisor
Panera Bread
Lancaster , OH
03.2016 - 12.2021
- Analyzed key performance indicators to identify effective strategies.
- Negotiated with suppliers to secure cost-effective resources.
- Trained new employees on company policies, job duties, and performance expectations.
- Job interviews and hirin
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Developed strategies to improve team performance and productivity.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Trained new employees on company policies and procedures.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Implemented strategies to take advantage of new opportunities.
- Maintained positive working relationship with fellow staff and management.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Skills
- Complaint resolution
- Account updating
- Scheduling
- Multi-line phone talent
- Email management
- Assertiveness
- Research
- Complaint handling
- Product education
- Call center procedures
- Punctuality and reliability
- Microsoft office expertise
- Typing proficiency
- Sales closing
- Dispute resolution
- Problem resolution
- Order processing
- Client relations
- Paperwork processing
- Customer satisfaction measurement
- Relationship building
- Strong teamwork
- Credit card payment processing
- Retail sales customer service
- Multi-task management
- Adaptability and flexibility
- Product knowledge
- Time management
Timeline
Customer Service Representative
Dr. Door
05.2023 - 12.2023
Peer Support Specialist
The Hope Resource Center
02.2023 - 12.2023
Supervisor
Panera Bread
03.2016 - 12.2021