Holly Hrindich
Orlando,FL
Summary
Dynamic leader and communicator with a proven track record at the Orlando Fire Department, adept at triaging calls and enhancing team performance. Excelled in fostering high retention rates through an innovative recognition program. Proficient in Microsoft Office suite, demonstrating exceptional attention to detail and inter-departmental collaboration. Committed to quality improvement and leadership excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Emergency Communications Supervisor
Orlando Fire Department
05.2005 - Current
- Triaged incoming calls to coordinate effective responses.
- Managed smooth transition of work between shifts to minimize communications disruptions.
- Championed employee recognition program that boosted morale resulting in higher retention rates.
- Checked equipment for malfunctions and coordinated repair or replacement.
- Directed and monitored team members for compliance with communication, quality and performance standards.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Education
Associate of Arts - Hotel, Motel, And Restaurant Management
Westmoreland County Community College
Jeanette, PA05-2002
Skills
Excellent Interpersonal Skills
Quality Assurance / Quality Improvement
Exceptional Attention to Detail
Skilled in Word, Excel and Power Point
Strong Inter-Departmental Relationship Skills
Exceptional Attention to Detail
Certification
- National Academy Emergency Medical Dispatch (EMD)
- National Academy Emergency Medical Dispatch (EMDQ) Quality Assurance Certification
- FL State 911 Telecommunicator Certification
- Association of Public Safety Communications Officials (APCO) Communications Training Officer
- American Heart Association CPR/AED Certification
- Federal Emergency Management Association (FEMA) National Incident Management Systems (NIMS) Certification
- Criminal Justice Information Services (CJIS) Certified
- Aqua Online Self-Paced ed2 Certification
- Strength Based Feedback Certification
Timeline
Emergency Communications Supervisor
Orlando Fire Department
05.2005 - Current
Associate of Arts - Hotel, Motel, And Restaurant Management
Westmoreland County Community College
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