Shachaina Q Sanders
Montgomery
Summary
Motivated professional offering 17 total years in Emergency Communications. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines, hardworking and reliable, highly organized, proactive and punctual with team-oriented mentality.
Overview
18
18
years of professional experience
Work History
Emergency Communications Supervisor
City of Montgomery
Montgomery, Al
06.2017 - Current
- Direct the activities of assigned communications staff; coordinate, prioritize and assign tasks and projects; track and review work progress and activities. Perform administrative duties. Undertake disciplinary action as required; conduct performance evaluations; coordinate scheduling of communications staff to ensure proper operational coverage. Oversee operations to identify needs; train staff as required. Ensure that all equipment and systems are operating and functioning. Monitor telephone and radio traffic; ensure that calls are handled in accordance with rules and regulations. Process complaints from citizens and investigate if the call was handled consistently, efficiently and appropriately. Complete audio request for phone and radio traffic. Complete and submit employee time sheets and overtime pay accurately. Maintain National Crime Information Center, Emergency Medical Dispatch, and Cardio-Pulmonary Resuscitation certifications. Assists Emergency Communications Operations Manager with the development of goals, objectives, policies and procedures; ensures compliance with and effectively implements policies and procedures; attends meetings and training sessions as required; perform dispatcher duties as required. Report to and receive general instructions from Emergency Communications Operations Manager.
Emergency Communications Dispatcher
City of Montgomery
Montgomery, Al
05.2009 - 06.2017
- Dispatch appropriate available emergency units using Computer Aided Dispatch System to accidents, criminal incidents, medical emergencies, police emergencies, nonemergency and alarm calls. Respond to and process Hit Conformations to other agencies for missing persons, wanted persons, stolen vehicles, tags, articles, guns, and runaway juveniles through the National Crime Information Center. Notify the immediate supervisor of all in-progress calls and confirmed pertinent calls. Perform related administrative-clerical duties as required. Report equipment failure to supervisor. Maintain National Crime Information Center, Emergency Medical Dispatch, and Cardio-Pulmonary Resuscitation certifications. Report to and receive general instructions from Emergency Communications Supervisor.
- Coordinated with law enforcement and emergency services to streamline incident resolution.
- Managed emergency communications to ensure timely response and resource allocation.
Emergency Communications Operator
City of Montgomery
Montgomery, Al
06.2008 - 05.2009
- Responsible for processing emergency and non-emergency requests for service of police, fire and/or medical units using Computer Aided Dispatch System. Query, enter and receive critical law enforcement information using local, state and national level database systems and performing department administrative/clerical duties. Respond to and process Hit Conformations to other agencies for missing persons, wanted persons, stolen vehicles, tags, articles, guns, and runaway juveniles through the National Crime Information Center. Enter missing persons, wanted persons, stolen vehicles, tags, articles, guns, and runaway juveniles into the National Crime Information Center. Perform related administrative-clerical duties as required. Maintain National Crime Information Center, Emergency Medical Dispatch, and Cardio-Pulmonary Resuscitation certifications. Report directly to a Emergency Communications Supervisor.
- Operated communication systems to facilitate emergency response and public safety operations.
- Trained new operators on protocols and use of communication equipment.
- Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
Education
B.S. - Public Safety Administration
University of Maryland Global Campus
Adelphi, MD08-2026
High School Diploma - undefined
Saint Jude Educational Institute
Montgomery, Al05.2000
Skills
- Active Listening
- People Skills
- Working Collaboratively
- Reliable and Trustworthy
- First Aid/CPR
- Training and Development
- Team management
- Quality control standards
- Task delegation
- Multitasking Abilities
Timeline
Emergency Communications Supervisor
City of Montgomery
06.2017 - Current
Emergency Communications Dispatcher
City of Montgomery
05.2009 - 06.2017
Emergency Communications Operator
City of Montgomery
06.2008 - 05.2009
High School Diploma - undefined
Saint Jude Educational Institute
B.S. - Public Safety Administration
University of Maryland Global Campus