Summary
Overview
Work History
Education
Skills
Affiliations
Volunteer Work
Timeline
Generic

Holly Irish

Tekonsha,MI

Summary

Creative Business Owner with exceptional customer service skills. Proven leader with engaging demeanor while working in demanding environments. Talented in training and mentoring successful teams.

Overview

28
28
years of professional experience

Work History

Owner

Beron‘s Tree Service
09.2010 - Current
  • Manage day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, work orders, and overhead.
  • Consult with customers to assess needs and propose optimal solutions.
  • Monitor advertising to increase sales and continue to lead our field with exemplary service.

Executive/International Agent

WorldTravel Partners
09.1997 - 01.2001
  • Scheduled Kellogg Co. retired and current executives' corporate and personal travel arrangements, including air, hotel, limousine, and special requests.
  • Responsible for entire reservation, from initial booking, through ticketing and post trip follow up.
  • Assisted travelers when obtaining necessary documentation for international travel.
  • Trained and mentored new Domestic and International Agents.
  • Prioritized tasks and projects to meet tight deadlines.
  • Set and achieved company defined call volume goals and customer satisfaction surveys.

National Sales Meeting Representative

Kellogg Co, WordTravel Partners
01.1997 - 01.2001
  • Negotiated meeting zone fares directly with airlines to ensure lowest cost to customer.
  • Booked Kellogg sales team with preferred vendors per Kellogg policy.
  • Served customers with knowledgeable, friendly support at every stage of their reservation and on-site meeting needs.
  • Offered on-site assistance with travel changes, hotel rooming list, and transportation arrival and departure lists for 1200 attendees.
  • Assisted with Banquet Event Orders to maintain accuracy.
  • Reconciled client credit card disputes with vendors.

Domestic Agent

WorldTravel Partners
09.1995 - 09.1997
  • Scheduled corporate travel for Kellogg Corporate and Kellogg Sales Team employees.
  • Worked diligently to ensure lowest fares, preferred airlines and hotels were confirmed according to Kellogg policy.
  • Secured onsite transportation, meeting rooms, and all special requests upon arrival.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Education

Travel And Tourism Certificate -

Boyd School of Business And Travel

Skills

  • Customer care and retention
  • Innovative thinking
  • Organizing
  • Team building
  • Mentoring and training
  • Business Development
  • Hiring and Staffing

Affiliations

Marshall United Methodist Church Shepherds Governing Council-Secretary

Marshall Chamber of Commerce- Chamber Ambassador

International Society of Arborists

Calhoun County Agriculture and Industrial Society

Marshall Area Garden Club


Volunteer Work

Calhoun County Agriculture and Industrial Society-Calhoun County Fairgrounds

Marshall FFA

Marshall Chamber of Commerce

Marshall United Methodist Church

Marshall High School Marching Band

Brass Band of Battle Creek

Marshall Area Garden Club



Timeline

Owner

Beron‘s Tree Service
09.2010 - Current

Executive/International Agent

WorldTravel Partners
09.1997 - 01.2001

National Sales Meeting Representative

Kellogg Co, WordTravel Partners
01.1997 - 01.2001

Domestic Agent

WorldTravel Partners
09.1995 - 09.1997

Travel And Tourism Certificate -

Boyd School of Business And Travel

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Holly Irish