Holly Kelly
League City,TX
Summary
Results-driven professional with expertise in customer relations and operations management. Proven ability to enhance service efficiency and build strong client relationships, contributing to increased business growth.
Accomplished marketing director with a strong background in business development and strategic planning. Known for cultivating client relationships and optimizing operational workflows to drive brand visibility and enhance service output.
Dynamic operations manager skilled in financial management and team oversight. Successfully directed digital marketing strategies and improved project delivery timelines, achieving significant operational improvements and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Owner
Atlas Digital Lab
Houston
01.2026 - Current
- Directed digital marketing strategies, enhancing brand visibility and customer engagement.
- Oversaw project management processes, ensuring timely delivery of client projects.
- Developed and implemented operational workflows to improve service efficiency and output quality.
- Led a team in optimizing user experience through website design and functionality improvements.
- Analyzed market trends to inform product development and positioning decisions.
- Cultivated strong client relationships, resulting in increased repeat business and referrals.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Cash Office, Sales Associate
Marshalls
Kemah
09.2025 - Current
- Assisted customers with product selection, enhancing shopping experience and satisfaction.
- Managed inventory levels, ensuring optimal stock availability and organization on sales floor.
- Processed customer transactions efficiently, maintaining accuracy during high-volume sales periods.
- Collaborated with team members to create visually appealing merchandise displays, driving customer engagement.
- Trained new associates on store policies and procedures, fostering a knowledgeable sales team.
- Monitored store cleanliness and safety standards, contributing to a welcoming shopping environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cashier/Meat Cutter
Rudys Barbeque
Webster, TX
03.2021 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Trained new staff on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Implemented best practices for food safety and sanitation in daily operations.
Marketing Director/Restaurant General Manager
Rush Bowls
Houston, TX
01.2019 - 03.2021
- Developed and executed integrated marketing campaigns to enhance brand visibility.
- Collaborated with cross-functional teams to align marketing strategies with business objectives.
- Analyzed market trends and consumer insights to inform strategic decision-making.
- Led social media initiatives, increasing engagement through targeted content creation.
Education
GED -
Seaborne Challange
Galveston12-2003
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Business management
- Business planning
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Business development
- Human resources
- Scheduling
- Goal setting
- Quality assurance
- Customer service management
- Employee motivation
- Hiring and onboarding
- Sales strategies
Certification
Food Saftey
Food Managers
TABC
CPR
Early Child Care
Timeline
Owner
Atlas Digital Lab
01.2026 - Current
Cash Office, Sales Associate
Marshalls
09.2025 - Current
Cashier/Meat Cutter
Rudys Barbeque
03.2021 - 05.2025
Marketing Director/Restaurant General Manager
Rush Bowls
01.2019 - 03.2021
GED -
Seaborne Challange