Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Holly Kendall

Philomath,OR

Summary

Dependable dog groomer, skillful in handling animals up to 180 pounds and aggressive dogs. Demonstrated history of building strong client relationships and bonds with pets. Maintains order when caring for multiple animals with diverse temperaments. Well-versed in Asian Fusion, Teddy Bear Clips, Poodles and Top Knots.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dog Groomer

Wilco Farm Stores
01.2023 - Current
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
  • Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
  • Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
  • Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
  • Increased client retention through effective communication and understanding of pet owner preferences.
  • Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
  • Regularly attended training workshops to further hone skills in advanced grooming techniques and specialized services for exotic breeds.

Dog Groomer

Celia's Mobile Grooming
08.2018 - 11.2022
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Contributed to business growth by offering personalized at home grooming that catered to specific pet needs and pet sizes.
  • Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.

Pet Stylist

Petco
08.2017 - 07.2018
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Improved time efficiency by streamlining grooming processes, allowing for more appointments per day.
  • Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
  • Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
  • Collaborated with team members to ensure smooth daily operations, consistently meeting scheduling demands and maintaining high-quality standards.
  • Troubleshot behavioral issues during grooming sessions, ensuring a positive experience for both pets and their owners.
  • Increased appointment bookings by implementing an effective marketing strategy that showcased unique services offered.
  • Ensured consistent quality of work by adhering to established grooming procedures and guidelines for all clients'' pets.
  • Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
  • Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.

Education

High School Diploma - Pure Mathematics

Choctawhatchee High-School
Fort Walton Beach, FL
05.2016

Skills

  • Reliability
  • Dependable and Responsible
  • Multitasking Abilities
  • Adaptability and Flexibility
  • Professional Demeanor
  • Attention to Detail
  • Work Prioritization
  • Organizational Skills
  • Reliability and punctuality
  • Appointment Scheduling
  • Relationship Building
  • Fur cutting techniques

Certification

  • Certified Pet Stylist, Petco - March 2018

Timeline

Dog Groomer

Wilco Farm Stores
01.2023 - Current

Dog Groomer

Celia's Mobile Grooming
08.2018 - 11.2022

Pet Stylist

Petco
08.2017 - 07.2018

High School Diploma - Pure Mathematics

Choctawhatchee High-School

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Holly Kendall