HOLLY KENNEDY
Cypress,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Preschool Director
Building Rainbows Preschool
Cypress, TX
08.2024 - Current
- Enhanced parent-teacher communication by implementing a monthly newsletter and organizing regular meetings.
- Assisted in recruitment efforts, interviewing potential candidates and evaluating their qualifications to meet the needs of the preschool program effectively.
- Supported the development of inclusive classrooms by working closely with special education professionals to modify curriculum as needed.
- Managed substitute teacher scheduling, ensuring seamless instruction continuity during faculty absences.
- Maintained accurate student records while adhering to strict confidentiality guidelines outlined by FERPA regulations.
- Streamlined administrative processes for efficiency, reducing time spent on paperwork and data entry tasks.
- Provided compassionate support to families experiencing personal challenges, connecting them with appropriate resources when needed.
- Coordinated with external agencies to ensure compliance with state licensing regulations and maintain an exemplary safety record.
- Assisted in budget management, ensuring cost-effective allocation of funds for necessary supplies and resources.
- Created a welcoming environment for prospective families by conducting informative tours of the preschool facility.
- Participated in ongoing professional development opportunities, staying current on industry trends and emerging teaching methodologies.
- Engaged with parents and families to build positive relationships for children to thrive.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Managed program paperwork and child records to comply with state requirements.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
Office Manager
Merchandise Expeditors
Cypress, TX
05.2021 - 05.2024
- Assisted with the preparation of budgets, forecasts and financial statements.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
Patient Registration Specialist
Parallon
Houston, TX
01.2020 - 03.2021
- Performed clerical tasks such as filing, faxing, copying., as requested.
- Reviewed benefit plans for accuracy of coding changes when necessary.
- Handled cash transactions accurately according to established procedures.
- Provided guidance on proper completion of forms related to registration processes.
- Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
- Maintained accurate patient records in accordance with HIPAA regulations and organizational policies.
- Scheduled appointments for patients using an electronic medical record system.
- Conducted insurance eligibility verifications to ensure coverage of services provided.
- Assisted patients with questions regarding their accounts or billing issues.
- Provided customer service support by answering phones and responding to inquiries from staff and the public.
- Ensured all forms were completed accurately, including insurance information and other demographic data.
- Processed payments received from patients, reconciling receipts with daily deposits.
Office Manager
National Retail Delivery Service Inc.
Houston, TX
11.2014 - 08.2019
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Developed and implemented successful customer relations strategies, opening up communication and dramatically increasing satisfaction scores.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Produced professional and error-free letters, presentations and spreadsheets.
- Oversaw office financial management, including AP/AR and payroll administration.
- Oversaw daily functions.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
Preschool Teacher
St. Paul's Lutheran Church And Preschool
Oklahoma City, OK
08.2011 - 09.2014
- Observed children to record development.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Enforced behavior expectations at all times.
- Developed professional relationships with parents, teachers, directors and therapists.
- Worked closely with the site director, family care workers, classroom teaching team and other specialists.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Distributed quarterly progress assessments and milestone reports to each parent.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Created and implemented developmentally appropriate curriculum addressing all learning styles.
- Assisted in providing a safe and secure environment for children.
- Developed lesson plans that incorporated creative teaching techniques.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Supervised outdoor playtime while ensuring safety regulations were followed.
Front Desk Receptionist
Oklahoma Allergy And Asthma Clinic
Oklahoma City, OK
02.2007 - 08.2011
- Documented and tracked cases in system, updating details for repeat support requests.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Proofread documents, editing materials to correct grammar and spelling mistakes.
- Maintained spreadsheets and databases to detail specimen collection and data gathering.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
Some College (No Degree) - Liberal Arts And Sciences
University of Central Oklahoma
Edmond, OKSome College (No Degree) - Liberal Arts And General Studies
Redlands Community College
El Reno, OKAssociate of Applied Science - Health Management And Clinical Assistance
Heritage College
Oklahoma City, OK05.2005
Skills
- Office administration work
- Office equipment operation
- Standard office practices
- Proficient in Microsoft Office
- Patient confidentiality
- Patient database management
- Problem resolution
- Conflict resolution
- Database organization
- Meticulous attention to detail
- Data Entry
- Strong Interpersonal Skills
- Incoming call management
- Transmitting files
- Professional and polished presentation
- Patient Relations
- Payment Collection
- Clerical Support
Certification
CPR Certification
Continued trainings and certifications through Childcare Education Institute
Timeline
Assistant Preschool Director
Building Rainbows Preschool
08.2024 - Current
Office Manager
Merchandise Expeditors
05.2021 - 05.2024
Patient Registration Specialist
Parallon
01.2020 - 03.2021
Office Manager
National Retail Delivery Service Inc.
11.2014 - 08.2019
Preschool Teacher
St. Paul's Lutheran Church And Preschool
08.2011 - 09.2014
Front Desk Receptionist
Oklahoma Allergy And Asthma Clinic
02.2007 - 08.2011
Some College (No Degree) - Liberal Arts And Sciences
University of Central Oklahoma
Some College (No Degree) - Liberal Arts And General Studies
Redlands Community College
Associate of Applied Science - Health Management And Clinical Assistance
Heritage College