Holly Klein
Morganville,NJ
Summary
Proven Front Desk Coordinator/Supervisor at Radiant by MD, adept in office administration and customer service management, enhanced guest satisfaction through effective planning and problem-solving skills. Streamlined appointment scheduling, boosted staff efficiency by 30%, and excelled in conflict management, demonstrating exceptional administrative support and interpersonal abilities.
Overview
3
3
years of professional experience
Work History
Front Desk Coordinator/ Supervisor
Radiant by MD
07.2021 - Current
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Verified patient demographic information, copied documentation and directed to provided information.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Schedule appointments
- Answer all messages on all different platforms
- Help with social media
Education
General -
East Brunswick High School
East Brunswick, NJ2001
Skills
- Office Administration
- End-of-day reporting
- Effective Planning
- Phone call direction
- Word Processing
- Staff Supervision
- Records Maintenance
- Scheduling appointments
- Multi-Line Phone Systems
- Recordkeeping expertise
- Visitor check-in skills
- Customer Service Management
- Guest Services
- Conflict Management
- Inventory understanding
- Time Management
- Scheduling
- Calendar Management
- Data Entry
- Appointment Setting
- Cash Handling
- Staff Management
- Problem-solving skills
- Schedule Management
- Listening Skills
- Administrative Skills
- File Management
- Mail handling
- Business Administration
- Administrative Support
Timeline
Front Desk Coordinator/ Supervisor
Radiant by MD
07.2021 - Current
General -
East Brunswick High School
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