Holly Kosowski
Libertyville,IL
Summary
Experienced scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 10 years of administrative and customer service experience.
Overview
17
17
years of professional experience
Work History
Substitute Teacher, K-Eighth Grade
Libertyville School District 70
11.2024 - Current
- Assisted permanent teachers in maintaining classroom routines, ensuring a seamless transition during their absence.
Substitute Learning Support Team Secretary
Libertyville High School
01.2025 - 03.2025
- Responsible for tracking and managing 745 student attendance records on PowerSchool.
- Recording absences, verifying excuses, contacting parents regarding absences, generating attendance reports, and ensuring compliance with school attendance policies.
Patient Care & Appointment Coordinator
Markiewicz Dental
09.2019 - 11.2024
- Schedule for two doctors for production
- Create and discuss treatment and financial plans for/with patients
- Answer phones and greet patients
- Currently using Venga, CareStack, Dentrix 23, Dexis, NexHealth, Dental Intel, Opera, Spear Education, LastPass, Outlook and Pearl AI
- Respond to all office reviews using Birdeye.
Office Manager
East End Dentistry
12.2016 - 08.2019
- Respond efficiently to patient and doctor needs and inquiries
- Ensure delivery of quality dental care to patients
- Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards
- Manage patient scheduling
- Present treatment plans to patients
- Organize and present financial arrangements to patients
- Arrange payment schedules with patients
- Oversee processing of dental claims
- Coordinate with dental insurance companies to ensure claims are paid
- Manage specialist referral process
- Train, develop and performance manage staff to meet performance standards
- Determine staff schedules and ensure operational standards are met
- Manage employee relations and make certain staff have necessary resources and support
- Organize and oversee supply purchases
- Complete administrative functions including bank deposits, revenue posting, staff payroll and invoice processing
- Oversee collections and accounts receivable
- Run management reports
- Support marketing and promotion initiatives
- Take responsibility for appearance and functionality of the office
- Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA and HIPAA.
Substitute Teacher, K-Eighth Grade
Libertyville School District 70
08.2008 - 12.2016
- Followed lesson plans and helped students learn subject matter in the absence of their teacher
- Maintained a positive learning atmosphere.
Lunchroom Supervisor
Butterfield School
08.2008 - 12.2016
- Secured a safe environment in the lunchroom and playground
- Provided physical and emotional assistance to students when needed.
Education
Heath Education - Corporate Wellness/Teaching
Illinois State University
Normal, IL05-1996
Skills
- Strong Organization
- Client Relationship Building
- Healthcare Industry Knowledge
- Patient confidentiality
- Insurance Verification
- Appointment management
- Office Administration
- Fast Learner
- Multitasking and Time Management
- Account Management
- Microsoft Office Suite
References
References are available on request.
Timeline
Substitute Learning Support Team Secretary
Libertyville High School
01.2025 - 03.2025
Substitute Teacher, K-Eighth Grade
Libertyville School District 70
11.2024 - Current
Patient Care & Appointment Coordinator
Markiewicz Dental
09.2019 - 11.2024
Office Manager
East End Dentistry
12.2016 - 08.2019
Substitute Teacher, K-Eighth Grade
Libertyville School District 70
08.2008 - 12.2016
Lunchroom Supervisor
Butterfield School
08.2008 - 12.2016
Heath Education - Corporate Wellness/Teaching
Illinois State University
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