Holly Kovar
Lemon Grove,CA
Summary
Detail-oriented professional specializing in cash handling and customer service. Demonstrated success in enhancing guest satisfaction and streamlining operations in retail and gaming environments. Proven ability to supervise teams and resolve issues effectively in fast-paced settings, leading to improved operational efficiency. Strong communication and inventory management skills contribute to exceptional customer experiences.
Overview
34
34
years of professional experience
Work History
Store Associate
In N Out Burger
National City, California
02.2023 - Current
- Provided exceptional customer service in fast-paced restaurant environment.
- Prepared food items according to company standards and procedures.
- Maintained cleanliness and organization of dining area and kitchen spaces.
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Provided cash register operations and handled customer payments.
Ride Share Driver
Lyft
San Diego, California
11.2016 - Current
- Provided safe and reliable transportation for passengers in various locations.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Assisted passengers with loading and unloading luggage and personal items.
- Communicated effectively with passengers to ensure a pleasant experience.
- Navigated efficiently using GPS technology to optimize routes and minimize delays.
Table Games Dual Rate Dealer/Supervisor
Harrah's Rincon
Valley Center, California
06.2023 - 10.2025
- Supervised table games operations ensuring compliance with gaming regulations and company policies.
- Trained and mentored staff on game rules, customer service, and operational procedures.
- Monitored gameplay for integrity, detecting irregularities and resolving disputes efficiently.
- Implemented process improvements to enhance guest experience and streamline operations.
- Assisted in managing cash handling procedures, ensuring accuracy in financial transactions.
- Maintained optimal game integrity by closely monitoring dealer performance and addressing any discrepancies or issues.
- Enhanced customer satisfaction by efficiently managing table game operations and ensuring a smooth gaming experience.
Head Cashier
Sprouts
Chula Vista, California
03.2023 - 05.2023
- Supervised cashiers in daily operations and customer transactions.
- Trained staff on register systems and checkout procedures.
- Managed cash flow and ensured accurate till balances.
- Resolved customer complaints with effective communication skills.
- Conducted regular audits to ensure compliance with policies.
- Greeted customers and responded to requests for information.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Initiated and managed daily cashier operations, including opening and closing procedures.
Table Games Dual Rate Dealer/Supervisor
Viejas Casino
Alpine, California
06.2021 - 12.2022
- Supervised table games operations ensuring compliance with gaming regulations and company policies.
- Trained and mentored staff on game rules, customer service, and operational procedures.
- Monitored gameplay for integrity, detecting irregularities and resolving disputes efficiently.
- Implemented process improvements to enhance guest experience and streamline operations.
- Assisted in managing cash handling procedures, ensuring accuracy in financial transactions.
- Maintained optimal game integrity by closely monitoring dealer performance and addressing any discrepancies or issues.
- Enhanced customer satisfaction by efficiently managing table game operations and ensuring a smooth gaming experience.
Store Associate
Home Depot
Lemon Grove, California
04.2021 - 08.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Assisted customers with product inquiries and provided recommendations as needed.
- Handled cash, credit, and debit transactions using point-of-sale systems.
Table Games Dual Rate Dealer/Supervisor
Jamul Casino
Jamul, California
08.2020 - 04.2021
- Supervised table games operations ensuring compliance with gaming regulations and company policies.
- Trained and mentored staff on game rules, customer service, and operational procedures.
- Monitored gameplay for integrity, detecting irregularities and resolving disputes efficiently.
- Implemented process improvements to enhance guest experience and streamline operations.
- Assisted in managing cash handling procedures, ensuring accuracy in financial transactions.
- Maintained optimal game integrity by closely monitoring dealer performance and addressing any discrepancies or issues.
- Enhanced customer satisfaction by efficiently managing table game operations and ensuring a smooth gaming experience.
Customer Service Cashier
Kohl's
San Diego, California
09.2020 - 01.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and debit payments accurately and securely.
- Assisted customers with product inquiries and provided personalized recommendations.
- Processed customer returns efficiently and accurately within busy retail environment.
- Assisted customers with product inquiries and return policies to enhance experience.
- Managed inventory levels for returned items to ensure proper stock availability.
- Resolved customer complaints in a professional manner when needed.
Table Games Dealer
Barona Casino
Lakeside, California
02.2004 - 08.2020
- Dealt cards for various table games including blackjack, roulette, and craps.
- Assisted players with understanding game rules and strategies.
- Collaborated with team members to enhance guest experience.
- Monitored player behavior to ensure compliance with casino policies.
- Conducted cash transactions and handled payouts efficiently.
- Provided excellent customer service to create a welcoming environment.
- Maintained a positive attitude and professional demeanor during shifts.
- Assisted new players with understanding game rules and procedures.
- Collected losing bets and paid out winnings promptly and accurately.
- Communicated effectively with other members of the table games staff team.
Retail and Office Manager
Old Town Fuel Co.
San Diego, California
06.1992 - 06.2004
- Managed daily office operations and administrative tasks for busy fuel company.
- Oversaw customer service interactions to boost client satisfaction and loyalty.
- Trained new employees on office procedures and software systems efficiently.
- Promoted positive work environment through team-building activities and communication initiatives.
- Processed vendor invoices for timely payment and maintained accurate records.
- Coordinated communication between drivers and operational teams to enhance efficiency.
- Supervised cashier team to ensure efficient transaction processing and adherence to policies.
- Managed cash handling procedures and conducted daily cash reconciliation for accuracy.
- Managed and trained cashiers on proper cash handling procedures.
- Managed accounts receivable operations to ensure timely collections and cash flow.
- Assisted in month-end closing process, including account reconciliations, journal entries, and accruals.
- Managed daily bookkeeping activities and ensured accurate financial recordkeeping.
- Coordinated monthly closing procedures and reconciled general ledger accounts.
Education
Some College (No Degree) - Administration of Justice
Grossmont College
El Cajon, CASkills
- Customer service
- Cash handling
- Point-of-sale operations
- Food preparation
- Inventory management
- Team supervision
- Effective communication
- Route navigation
- Organizational skills development
- Payment processing
- Customer assistance
- Retail transactions processing
- Flexible schedule adaptability
- Inventory management proficiency
- Problem solving
- Dispatch operations
- Accounts payable
- Financial reconciliation
- Data entry accuracy
- Billing procedures
- Cash flow management
- Attention to detail
References
References available upon request.
Timeline
Table Games Dual Rate Dealer/Supervisor
Harrah's Rincon
06.2023 - 10.2025
Head Cashier
Sprouts
03.2023 - 05.2023
Store Associate
In N Out Burger
02.2023 - Current
Table Games Dual Rate Dealer/Supervisor
Viejas Casino
06.2021 - 12.2022
Store Associate
Home Depot
04.2021 - 08.2021
Customer Service Cashier
Kohl's
09.2020 - 01.2021
Table Games Dual Rate Dealer/Supervisor
Jamul Casino
08.2020 - 04.2021
Ride Share Driver
Lyft
11.2016 - Current
Table Games Dealer
Barona Casino
02.2004 - 08.2020
Retail and Office Manager
Old Town Fuel Co.
06.1992 - 06.2004
Some College (No Degree) - Administration of Justice
Grossmont College