Holly Kreps
Salida,CO
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Safeway through effective leadership and team management. Skilled in staff development and policy enforcement, adept at resolving conflicts and implementing efficient management strategies to exceed company objectives. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Person in Charge
Safeway
11.2021 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
- Maintained compliance with company policies, objectives, and communication goals.
Manager
Lagrees Market
07.2019 - 11.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Skills
- Effective Leadership
- Team Management
- Staff Development
- Policy Enforcement
Timeline
Person in Charge
Safeway
11.2021 - Current
Manager
Lagrees Market
07.2019 - 11.2021
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