Holly K. Spence-Blosch
Sioux City
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
15
15
years of professional experience
Work History
CSS Supervisor
Allied Solutions
- Oversee efficiency of direct reports
- Interview, hire, coach, evaluate, discipline employees
- Assist with ongoing training
- Provide ongoing constructive feedback and positive feedback to employees pertaining to performance and procedures
- Ensure department and quality standards are maintained
- Facilitated meetings and ensured motivation and engagement
Administrative Assistant
Quality Triview
06.2025 - Current
- Accounts Receivable & Deposits
- Log Bills
- Sales Tax Reports
- Incoming Emails from Clients
- Handle Incoming Calls
- Check in equipment and stage
- Inventory
- Schedule Appointments
Secretary
Sioux City Community School District
10.2024 - 06.2025
- Assist with grants
- Filing
- Data Entry
- Handle Incoming Calls on phone and radio dispatch
- Schedule Interviews
Validations Escrow Supervisor
Allied Solutions
05.2017 - 03.2024
- Oversee efficiency of direct reports including Coforge Escrow Team
- Interview, hire, coach, evaluate, discipline employees
- Assist with ongoing training
- Provide ongoing constructive feedback and positive feedback to employees pertaining to performance and procedures
- Ensure department and quality standards are maintained
- Facilitate meetings and ensure motivation and engagement
- Assist with new Pega system conversion
- Monthly reporting of SLA’s, Department Stats, Off-Shore Team Stats
- Collaborated with a team to redesign new software program for efficiency, and to save time and money
Employee Development Specialist
01.2018 - 10.2020
- Assist in developing training curriculum
- Train and coach new hires to be proficient
- Positively communicate changes to company policies
- Responsible for planning and presenting leadership development trainings
- Received True Blue Collaboration Award and True-Blue Achievement Award
Lender Administrator
08.2017 - 01.2018
- Received and resolved issues regarding CPI
- Deescalated problems with calls taken from Lenders, borrowers, and producers
- Administered reports and communicated results of resolutions
- Reviewed and processed notices, action request, verify data, billing requests, CPI Certificates, and cycles
Frontline Service Coordinator
VIZIO
03.2011 - 11.2016
- Responsible for cost recovery assistance on damage/lost/stolen units
- Developed and Researched cost saving procedures within call center operations
- Resolved Customers’ Shipping Issues
- Communicated shipping issues directly to manufacturers, customers, and freight companies
- Assisted with retraining phone agents on shipping and label procedures
- Received Stevie Award for front line customer service excellence
Education
GED -
Western Iowa Tech Community College
Sioux City, IASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Staff development
- Team building
- Operations management
Timeline
Administrative Assistant
Quality Triview
06.2025 - Current
Secretary
Sioux City Community School District
10.2024 - 06.2025
Employee Development Specialist
01.2018 - 10.2020
Lender Administrator
08.2017 - 01.2018
Validations Escrow Supervisor
Allied Solutions
05.2017 - 03.2024
Frontline Service Coordinator
VIZIO
03.2011 - 11.2016
CSS Supervisor
Allied Solutions
GED -
Western Iowa Tech Community College