HOLLY LECAPITAINE
Green Bay,WI
Summary
After agreeing to accept a generous voluntary separation package, which was offered prior to American Family’s official acquisition of Ameriprise – and included the merging of several claim organizations with their various affiliates as well, I was able to gain some much-needed perspective during the COVID-19 pandemic and am excited to usher in a new beginning.
Overview
16
16
years of professional experience
Work History
Senior Personal Injury Protection/Litigation Adjuster
CONNECT, powered by American Family Insurance (formerly Ameriprise Auto & Home Insurance)
10.2006 - 09.2020
- Investigate complex injury claims to determine compensability under the applicable No-Fault Act
- Frequently worked with defense counsel regarding coverage reviews/opinions, claim strategies, and assistance throughout the litigation process
- Responsible for extensive case analyses/write-ups, which included projections for lifetime reserve requests in high-dollar states, to be presented for approval by Executive Leadership Team
- Frequently included in other adjusters’ case analyses and strategy discussions to assist in determining appropriate next steps at any point in the claim process
- Frequently worked closely with other departments to help develop and/or streamline processes for efficiency, such as with administrative support units and the Litigation unit
- Handled provider lawsuits in entirety, and involved to some extent on most of my files that went over to the Litigation unit
- Extensive work with the MCCA (Michigan Catastrophic Claims Association), and responsible for semi-annual updates to Reinsurance carrier(s)
- Facilitated Ameriprise’s first-ever full and final claim settlement, along with defense counsel and the MCCA, on a lifelong catastrophic claim file
Sales Associate
12.2004 - 10.2006
- Responsible for generating new automobile and homeowner insurance policies
- Consistently met and/or achieved all monthly sales goals while maintaining service levels
- Worked closely with Underwriting on any policy-related issues
Education
undefined
St. Norbert College
DePere, WI01.2001
Skills
Proficient in all Microsoft Office programs
Excellent written and oral communication skills
Developing and maintaining strong relationships with both internal partners and external clients
Collaboration
Creativity
Negotiation
Analytical and objective reasoning
Adaptability
Claims investigation
Timeline
Senior Personal Injury Protection/Litigation Adjuster
CONNECT, powered by American Family Insurance (formerly Ameriprise Auto & Home Insurance)
10.2006 - 09.2020
Sales Associate
12.2004 - 10.2006
undefined
St. Norbert College