Holly Lillie
Saint Joseph,MO
Overview
7
7
years of professional experience
Work History
Team Trainer
Agri-Genesis
Maryville, MO
12.2023 - Current
- Provided ongoing mentorship to crew members, enhancing team performance.
- Utilized feedback to continuously improve training methods and content.
- Coordinated with management to identify training needs and opportunities.
- Evaluated the effectiveness of training programs, making adjustments as necessary.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Ensure all trainings are completed in a timely manner
- Ensure all employees are properly trained per Agri-Genesis SOPs and guidelines.
Retail Team Leader
Agri-Genesis
Maryville, MO
04.2023 - Current
- Delegated tasks appropriately according to individual skill sets.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team
- Developed strategies to increase team productivity and improve customer service levels.
- Motivated staff through positive reinforcement techniques.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Monitored daily operations including cash handling, opening and closing procedures and security policies.
Jr Sandwich Artist
SUBWAY®Restaurants
St. Joseph, MO
07.2021 - 04.2023
- Monitored quality of products served to ensure highest standards were maintained at all times.
- Adhered to all health department regulations regarding food handling procedures.
- Greeted customers and provided them with menu information.
- Operated cash register and processed customer payments accurately.
Dairy/Frozen Department Manager
Natural Grocers
St. Joseph, MO
06.2017 - 05.2020
- Oversaw daily operations of the dairy and frozen department, including ordering, receiving and inventory management.
- Provided guidance on merchandising techniques that would increase sales volume in the dairy and frozen section.
- Directed staff members to ensure accurate stocking, pricing, rotation of products and promotional displays.
- Met and exceeded frozen foods sales goals, handled product selection and ordering, set priorities for team effort and sales and led marketing and sales display configuration and setup.
Education
Completion of EMS Course - Emergency Medical Technician
BCEMS
St. Joseph, MO10-2022
High School Diploma -
Lafayette High School
St. Joseph 05-2006
Some College (No Degree) - Surgical Technology
Metropolitan Community College - Kansas City
Kansas City, MOSkills
- Sales Analysis
- Inventory Management
- Retail Merchandising
- Store Organization
- Team motivation
- Employee Scheduling
- Time Management
- Teamwork and Collaboration
- Cash Drawer Management
- Goal Setting
Accomplishments
- While at Natural Grocers I got our store recognized throughout region F for the lowest shrink since the store had opened.
- Company wide shout outs from RM, GM and HR calls at Agri- Genesis for great attitude, interviewing skills, communication skills, setting good examples as a leader and competing tasks/trainings in a timely manner.
Timeline
Team Trainer
Agri-Genesis
12.2023 - Current
Retail Team Leader
Agri-Genesis
04.2023 - Current
Jr Sandwich Artist
SUBWAY®Restaurants
07.2021 - 04.2023
Dairy/Frozen Department Manager
Natural Grocers
06.2017 - 05.2020
Completion of EMS Course - Emergency Medical Technician
BCEMS
High School Diploma -
Lafayette High School
Some College (No Degree) - Surgical Technology
Metropolitan Community College - Kansas City
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