Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Holly Luke

Waukee,IA

Summary

Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Hy-Vee Pharmacy
04.2024 - Current
  • Collaborated with healthcare professionals to optimize patient medication therapy management.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Collected co-payments or full payments from customers.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Entered and processed patients' prescriptions into internal system.

Certified Pharmacy Technician

CVS Pharmacy
08.2023 - 04.2024
  • Reconstituted medication under the supervision of a pharmacist.
  • Monitored prescription accuracy, significantly reducing errors through meticulous review processes.
  • Trained and mentored junior pharmacy technicians on operational procedures and best practices.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.

Sourcing Specialist/Inventory Management

Amber Specialty Pharmacy
10.2022 - 05.2023
  • Managed over eleven plus million dollars of inventory at our largest nationwide pharmacy location. This includes specialty medications, limited distribution medications and infusion medications.
  • Help perform fiscal year end audits. Lead weekly and quarterly counts to help ensure inventory accuracy.
  • Developing standard operating procedures for our standard supplies and inventory transfers for all of our twenty one nationwide locations.
  • Testing system updates in the test system before they are rolled out.
  • Testing infusion drugs and supplies formulary for standard processes to be expanded to all locations. Help create a standard process for Tizield infusion supplies and how to properly split up the days supplies with the different dosing.
  • Sent back expired medications to Inmar as well as to manufacturer that we have direct purchasing contracts with.
  • Reported drug shortages and overages to our drug distributors.
  • Monitored credit returns to make sure that they are processed in a timely manner.
  • Developed strategic sourcing strategies to optimize supplier selection and procurement processes.
  • Implemented cost-saving initiatives that improved overall procurement efficiency and reduced expenses.
  • Developed sourcing strategies to improve procurement processes, supplier relationships and capability development to optimize supply chain.
  • Implemented policies and procedures for optimal purchasing methods and cost control.
  • Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
  • Utilized software to order, track and invoice product shipments.
  • Provided accurate and up-to-date records of leading procurement procedures.
  • Reduced production downtime by overseeing quality control and assembly.
  • Led transition to more efficient inventory management system, reducing waste and optimizing stock levels.
  • Maintained documentation for all purchases.
  • Accepted and processed supply requests from staff, and placed orders per procedures.
  • Coordinated with legal teams to review contracts, ensuring alignment with company policies and regulatory requirements while minimizing potential risks in supplier agreements.
  • Collaborated with finance, procurement and operations leaders on global sourcing projects.

Certified Pharmacy Technician (CPhT)

Amber Specialty Pharmacy
02.2017 - 10.2022
  • Reduced inventory by millions of dollars on an annual basis
  • Lead several inventory audits with 100% accuracy
  • Monitored limited distribution drugs to make sure we met our contractual inventory agreements
  • Researched inventory errors and made corrections
  • Managed inventory transfers to all nationwide locations
  • Accurately routed scripts from start to finish alongside a pharmacist
  • Dispensed Specialty medication with 100% accurately alongside the pharmacist
  • Compounded nonhazardous prescriptions
  • Help come up with training manuals for new hires and for new processes
  • Lead trainer for new techs coming in
  • Attention to detail
  • Checked in and placed all drug orders
  • Created standard operating procedures for fulfillment technicians
  • Contacted Doctor offices for refill prescriptions and or dose changes
  • Contacted patient’s for delays in medication orders
  • Data entry for perscriptions

Lead Shipping Coordinator

Amber Specialty Pharmacy
08.2012 - 02.2017
  • Created our standard shipping process for warm and cold medications and implemented it to all our locations. Researched and found a reasonably priced company to supply us with cold chain supplies. Worked to build a standard supply list for shipping supplies. Ordered and managed shipping supplies. Monitored weather and delays in FedEx and UPS hubs. Presented concerns to higher management if there was a foreseen delay or disruption in shipping due to natural disasters. Accurately boxed and labeled medications and got over 800 packages out the door.

Sales Lead/Key Holder

Bath and bath works
10.2009 - 02.2014
  • Was a trainer and taught sales associates how to sell. Provided excellent customer service and lead by example. Lead my store in new floor sets, and was in charge of design and implementing the changes. Updated sales and promotions marketing signs and fixtures. Top monthly seller at my store several times Acquired all necessary product knowledge including for all seasonal items. Coached the Sales Associates. Performed opening and closing duties. Made bank deposits and made sure there was an appropriate amount of change in each register. Traveled to other store locations to fill in as needed.

Education

High school diploma -

Millard North High School
01.2009

Metropolitan Community College
Omaha, NE

Skills

  • Specialty Pharmacy Technician Experience
  • Compounding Medications
  • Sourcing and procurement
  • Pattern Recognition
  • Detail- oriented
  • Project management
  • Teamwork communication
  • Inventory management
  • Data entry
  • Customer service
  • HIPAA regulations
  • Medication dispensing
  • Problem-solving skills

Certification

  • Nebraska Pharmacy Technician License-
  • License #:5682
  • License status: Active
  • PTCB Certification
  • Certification #: 30035958m ;Certification Status: Active
  • EMT Certification

Timeline

Certified Pharmacy Technician

Hy-Vee Pharmacy
04.2024 - Current

Certified Pharmacy Technician

CVS Pharmacy
08.2023 - 04.2024

Sourcing Specialist/Inventory Management

Amber Specialty Pharmacy
10.2022 - 05.2023

Certified Pharmacy Technician (CPhT)

Amber Specialty Pharmacy
02.2017 - 10.2022

Lead Shipping Coordinator

Amber Specialty Pharmacy
08.2012 - 02.2017

Sales Lead/Key Holder

Bath and bath works
10.2009 - 02.2014

High school diploma -

Millard North High School

Metropolitan Community College

Similar Profiles

CREATE PROFILE
Holly Luke