Holly Mallaley
Hamilton,OH
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Drive Thru Associate and Server
Frisch's Big Boy Restaurant
02.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions accurately.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible schedule and extra shifts to meet business needs.
- Previously worked at this location 2015-2019.
Online Grocery Pick-Up Associate
Walmart
11.2021 - 02.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
Child Care Provider
Excel Development Center
05.2019 - 11.2021
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Met with parents about daily activities, positive developments, and issues.
- Kept notes of behavior issues, food served, and medications administered to children.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Education
Bachelor of Science - Commerce
Miami University
Oxford, OH05.2023
Skills
- Problem-solving
- Coaching and mentoring
- Excellent customer service
- Fast-learner
- Adaptable and Flexible
Timeline
Drive Thru Associate and Server
Frisch's Big Boy Restaurant
02.2023 - Current
Online Grocery Pick-Up Associate
Walmart
11.2021 - 02.2023
Child Care Provider
Excel Development Center
05.2019 - 11.2021
Bachelor of Science - Commerce
Miami University
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