Organizing
Holly Marcus
Store Manager / Customer Service
Frederick,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Offering several years of experience in customer service. Highly efficient planning and problem-solving. Willingness to take on added responsibilities to meet team goals.
Skills
Goals and performance
Operations
Staff training and development
Systems and software programs
POS systems
Creative problem solving
Good Telephone Etiquette
Dependable and Responsible
Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Store Manager
Palm Beach Tan Inc
Leesburg, VA
06.2014 - 04.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Processing Support Coordinator
Bay Equity
Corte Madera, CA
09.2020 - 02.2021
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Worked with other departmental staff to answer questions and resolve problems.
- Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
- Maintained data entry requirements by following data program techniques and procedures.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Accomplishments
- Recruited 4 successful new managers within one year.
- Received award manager of the quarter, Q1 2022
- Received the East-Coast All District award for exceeding monthly sales goals in the east coast region.
Interests
Interior Decorating
Disney