Summary
Skills
Work Availability
Work History
Accomplishments
Interests

Holly Marcus

Store Manager / Customer Service
Frederick,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Offering several years of experience in customer service. Highly efficient planning and problem-solving. Willingness to take on added responsibilities to meet team goals.

Skills

    Goals and performance

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History

Store Manager

Palm Beach Tan Inc
Leesburg, VA
06.2014 - 04.2023
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Assisted with hiring, training and mentoring new staff members.
  • Interacted well with customers to build connections and nurture relationships.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Processing Support Coordinator

Bay Equity
Corte Madera, CA
09.2020 - 02.2021
  • Maintained and verified accuracy of records and generated miscellaneous reports.
  • Worked with other departmental staff to answer questions and resolve problems.
  • Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
  • Maintained data entry requirements by following data program techniques and procedures.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Accomplishments

  • Recruited 4 successful new managers within one year.
  • Received award manager of the quarter, Q1 2022
  • Received the East-Coast All District award for exceeding monthly sales goals in the east coast region.

Interests

Organizing

Interior Decorating

Disney

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Holly MarcusStore Manager / Customer Service