Holly Martinez
Old National Bank
Joliet,IL
32
years of professional experience
Detail-oriented professional with expertise in documentation analysis and adherence to banking regulations. Proven ability to streamline processes and enhance customer satisfaction through effective communication.
Work History
Commercial Deposit Fulfillment Specialist
3 Years 7 Months- Executed end-to-end onboarding for commercial clients, establishing checking, savings, money market, and CD accounts.
- Perform documentation analysis to ensure 100% accuracy and strict adherence to federal banking regulations.
- Leverage banking systems, including Nautilus, CBS and CSS to maintain precise account records and audit trails.
- Collaborate with cross-functional teams to resolve complex onboarding hurdles, ensuring a seamless experience for all commercial clients.
Consumer Lending Underwriter
1 Year 9 Months- Evaluated risk factors via credit reports to determine loan eligibility and underwriting guidelines.
- Examined and verified supporting documentation
- Developed comprehensive reports analyzing risk assessments for various loan applications.
- Collaborated with sales teams to streamline underwriting processes and enhance client experience.
Consumer Lending Supervisor
3 Years 5 Months- Provided technical training to other lending personnel
- Supported the consumer lending team with individual workloads
- A resource to staff on lending practices, policies and procedures
Consumer Lending Processor
2 Years 1 Month- Review and analyze initial loan application and supporting documentation provided, evaluating if additional documentation will be needed to satisfy loan conditions for approval.
- Work closely with underwriting to order necessary reports and additional reports as needed.
- collect appropriate documentation to clear underwriting conditions
- collect appropriate documentation to clear underwriting conditions
- Work closely with underwriting to order necessary reports and additional reports as needed.
- Effectively communicate with internal staff and loan originators during handoff.
- Sustained and reviewed daily pipeline report of loans to ensure timely progression through the approval process.
- Communicated with managers and senior loan representatives regarding TRID and disclosure timing to ensure compliance and efficiency.
Consumer Lending Documentation Specialist
3 Years 6 Months- Accurate and timely production of loan documents and disclosures for new consumer loans on Laser Pro, in accordance with regulatory requirements.
- Document subordination agreements, modifications, extensions and renewals of consumer loans
- Review loan approvals and ensure all closing conditions have been met prior to closing in accordance with the Lending Policy.
- Assist in the closing of a loan by setting up closing dates and times
Teller
4 Years 9 Months- Processed customer transactions accurately and efficiently, maintaining high service standards.
- Assisted customers with account inquiries, fostering positive relationships and enhancing satisfaction.
- Collaborated with team members to streamline cash handling procedures, improving operational efficiency.
- Mentored junior tellers, providing training on best practices for customer service and transaction processing.
Education
High School Diploma
Skills
Documentation analysis
Organizational management
Customer service
Independent work
Verbal communication
Timeline
Commercial Deposit Fulfillment Specialist
Old National Bank
01.2023 - CurrentRead More
Consumer Lending Underwriter
BMO
06.2010 - 03.2012Read More
Consumer Lending Supervisor
BMO
12.2006 - 05.2010Read More
Consumer Lending Processor
BMO
10.2004 - 11.2006Read More
Consumer Lending Documentation Specialist
BMO
03.2000 - 09.2003Read More
Teller
BMO
05.1994 - 02.1999Read More
Hoffman Estates High School
High School Diploma
Read More