Dynamic leader with a proven track record at National Fitness Partners, excelling in operational strategies and training development. Mastered increasing sales and customer satisfaction through innovative management and team empowerment. Skilled in budget management, achieving significant growth while fostering a culture of accountability and continuous improvement.
Overview
15
15
years of professional experience
Work History
Area Director
National Fitness Partners
06.2022 - Current
Create a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
Analyze key performance indicators of each location in assigned area and recommend appropriate actions.
Provide timely feedback and implement corrective actions when necessary to ensure goals were achieved consistently across all locations.
Collaborate with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with company goals.
Oversee training and leadership development of management team while providing guidance in recruitment, team building, training and employee retention.
Perform daily and monthly audits to drive, meet and exceed company compliance objectives.
Junior Regional Manager
National Fitness Partners
03.2021 - 06.2022
Enhanced team performance by providing regular coaching, training, and performance feedback to teams and both locations.
Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Increased customer satisfaction with timely resolution of escalated issues and proactive communication.
Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
General Manager
National Fitness Partners
01.2009 - 03.2021
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Managed a diverse team, fostering a positive work environment and high employee satisfaction and retention.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with members, vendors, and community partners to ensure long-term success and brand loyalty.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Education
Bachelor of Arts - Communications
Lycoming College
Williamsport, PA
05.2004
Skills
Training and Development
Operational Strategies
Budget Management
CPR, AED, and First Aid Instruction
Timeline
Area Director
National Fitness Partners
06.2022 - Current
Junior Regional Manager
National Fitness Partners
03.2021 - 06.2022
General Manager
National Fitness Partners
01.2009 - 03.2021
Bachelor of Arts - Communications
Lycoming College
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