Zachary Jonas
Marysville
Summary
Results-driven Area Director with expertise in operational leadership and performance improvement. Proven track record in enhancing financial outcomes and fostering cross-market relationships to drive organizational success.
Overview
27
27
years of professional experience
Work History
Area Director
Flynn - Panera
Seattle
01.2013 - Current
- Led the development and implementation of standardized systems and processes to elevate training quality and improve financial performance
- Foster effective cross-market relationships to break down silos, share best practices, and improve overall organizational performance
- Lead daily operations for multiple locations with combined annual revenue exceeding $20 million
Barista
Thomas Hammer Coffee
Spokane
09.2010 - 12.2012
- Barista/Closing manager for a small, local coffee company
- Increased customer engagement and brand recognition, contributing to record-setting profitability within the Thomas Hammer market
General Manager
Starbucks
Tacoma
04.1999 - 06.2010
- Oversaw staff training and development to enhance team performance.
- Developed customer service strategies to improve guest satisfaction and loyalty.
- Collaborated with district managers to align store goals with corporate objectives to enhance profitability
Education
Bachelor of Arts - English Education
Eastern Washington University
Cheney, WA12-2012
Bachelor of Arts - English Composition
University of Colorado
CO06-2006
Skills
- Strategic planning
- Financial analysis
- Performance improvement
- Operational leadership
- Process optimization
- Cross-functional collaboration
- Guest experience
- Training development
- Team building
- Effective communication
Accomplishments
Winner of "We Win as One" award
Timeline
Area Director
Flynn - Panera
01.2013 - Current
Barista
Thomas Hammer Coffee
09.2010 - 12.2012
General Manager
Starbucks
04.1999 - 06.2010
Bachelor of Arts - English Education
Eastern Washington University
Bachelor of Arts - English Composition
University of Colorado