Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Holly Meeker

Holly Meeker

Altoona,IA

Summary

A customer service professional with a passion for taking on new challenges and utilizing a diverse set of skills and abilities. Committed to making a meaningful impact in a new company, seeking an opportunity to contribute expertise and provide exceptional service to customers. With a track record of delivering top-notch support and fostering positive relationships, dedicated to exceeding expectations and driving customer satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Agency servicing specialist

F&G
09.2021 - Current

Office Manager

Goering Plumbing
10.2017 - Current
  • Schedule all service calls, contact supply houses, Enter expenses, filing, HR, A/R & A/P
  • Take payments, make sure all billing goes out, collections, payroll, using Quick Books online and desktop, Daily

Dental Assistant

Barry Svec
10.2018 - 05.2020
  • Dental assistant, one doctor prosthodontist office
  • Helping with patients, and front office duties
  • Light cleaning duties
  • QDA Qualifications, Registered with the Iowa Dental Board

Loan Counselor/WIP

Aspire Servicing Center
02.2016 - 02.2017
  • Work with borrowers who are going to default on Private student loans
  • Get a list of 40+ people every month to use to make calls, send letters and get these individuals to make payments
  • Make phone calls to delinquent borrowers
  • Take inbound phone calls

Fraud Prevention Specialist

Cross Fire Group
11.2015 - 01.2016
  • Working online orders, and layaways
  • Reaching out to customers, doing fact finding research
  • Determine if an order is indeed fraud or if the order is okay to allow

Assistant Front Office Manager

Sheraton
04.2015 - 11.2015
  • Doing all shift paperwork
  • Making sure shuttles were set to go to proper places
  • Making reservations
  • Signing out banks to other departments
  • Counting money in all drawers
  • Walking around the property doing checks to make sure everything was in working order
  • Ensuring all billing patterns are set up correctly
  • Observing and helping staff as needed
  • Helped with any guest complaints or approving things that needed manager approval
  • Making corporate reservations
  • Assisting in preparing amenities
  • Using systems such as Valhalla, Delphi, lightspeed, and galaxy

Group Rooms Coordinator

Sheraton
10.2013 - 04.2015
  • Entering all rooming lists for groups
  • Staying in constant contact with the group contacts until their event
  • Ensuring all billing patterns are set up correctly
  • Making corporate reservations
  • Assisting in preparing amenities
  • Using systems such as Valhalla, Delphi, lightspeed, and galaxy
  • Creating rate schedules
  • Attending weekly staff meeting to present our 12-day forecast as well as weekly revenue calls

Education

General Studies -

Waukee High School
Waukee, IA

Skills

  • Dental Assisting
  • Eaglesoft
  • Payroll
  • Accounting
  • Management
  • Quick books, Excel, Word, Outlook
  • Customer Service Driven
  • Personable

Certification

  • Certified Dental Assistant
  • CPR Certification
  • Driver's License

Timeline

Agency servicing specialist

F&G
09.2021 - Current

Dental Assistant

Barry Svec
10.2018 - 05.2020

Office Manager

Goering Plumbing
10.2017 - Current

Loan Counselor/WIP

Aspire Servicing Center
02.2016 - 02.2017

Fraud Prevention Specialist

Cross Fire Group
11.2015 - 01.2016

Assistant Front Office Manager

Sheraton
04.2015 - 11.2015

Group Rooms Coordinator

Sheraton
10.2013 - 04.2015

General Studies -

Waukee High School

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Holly Meeker