Holly Melton
Cibolo,TX
Summary
Hardworking and motivated Customer Service with 30 years of experience and record of success in Restaurant industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Manager
46th Street Pizzeria
Cibolo, TX
10.2022 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
Server
Trivet
Allentown, PA
03.1993 - 06.1998
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
GED -
RRJCC
Lopez, PA08-1996
Skills
- Staff Development
- Team Leadership
- Schedule Preparation
- Staff Training and Development
Certification
- Food Safety Certificate
- TABC Certificate
Timeline
Manager
46th Street Pizzeria
10.2022 - Current
Server
Trivet
03.1993 - 06.1998
GED -
RRJCC
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