Holly Mims
Opelika,AL
Summary
Dynamic and results-driven marketing specialist eager to launch a career in marketing or public relations within the sports and entertainment industry. Strong analytical, communication, and teamwork abilities enable swift adaptation to new challenges and environments. Committed to contributing to team success while actively pursuing opportunities for continuous learning and professional growth.
Overview
7
7
years of professional experience
Work History
Lead Server
Wicker Point Golf Club
Alexander City, AL
01.2025 - Current
- Lead front of house staff, ensure member and guest satisfaction
- Supervised team of servers, ensuring high-quality service and adherence to club standards.
- Trained new staff on menu items, service protocols, and customer engagement techniques.
- Coordinated dining room operations during peak hours, optimizing workflow and guest satisfaction.
- Developed and implemented strategies to enhance guest experiences through personalized service.
- Resolved customer complaints promptly, fostering a positive dining atmosphere and repeat business.
- Conducted regular training sessions on safety procedures and service excellence standards for all staff members.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Communications Assistant
Laurel Creek Log Homes
05.2019 - 08.2020
- Managed scheduling and logistics for company events, ensuring seamless execution of initiatives.
- Conducted research on industry trends to inform communication strategies and messaging.
- Handled routine inquiries from customers via email or phone calls promptly while demonstrating excellent customer service skills.
Manager/ Bartender
Hokkaido Japanese Steakhouse and Sushi
02.2022 - 12.2024
- Create schedules, manage front of house employees, while ensuring guest satisfaction.
- Supervised dining room operations to ensure exceptional guest experiences and service quality.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Mentored junior staff, fostering professional development and improving team performance.
- Implemented strategic plans that increased service quality and customer satisfaction levels.
Marketing Assistant (short-term)
Top Rail Fence- Birmingham
09.2024 - 11.2024
- Developed and executed marketing campaigns to enhance brand visibility and engagement.
- Coordinated social media strategies, increasing audience interaction through targeted content.
- Assisted in market research activities to identify customer trends and preferences.
- Managed email marketing campaigns, ensuring timely delivery and effective messaging.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
Education
Bachelor of Arts - Public Relations, Business Management
The University of Alabama
Tuscaloosa05-2024
Skills
- Operational leadership
- Understanding organizational behavior
- Emergency management research
- Effective communication
- Fundraising collaboration
- Coordinated social media interactions
- Coordinate lead outreach efforts
- Problem-solving
- Attention to detail
- Positive and friendly attitude
- POS system operations
- Organization and efficiency
- Exceptional communication
- Relationship building
- Customer service
Timeline
Lead Server
Wicker Point Golf Club
01.2025 - Current
Marketing Assistant (short-term)
Top Rail Fence- Birmingham
09.2024 - 11.2024
Manager/ Bartender
Hokkaido Japanese Steakhouse and Sushi
02.2022 - 12.2024
Communications Assistant
Laurel Creek Log Homes
05.2019 - 08.2020
Bachelor of Arts - Public Relations, Business Management
The University of Alabama