Holly Muggenthaler
Menasha,WI
Summary
Dynamic VP Regional Retail Manager with a proven track record of enhancing sales results and driving staff development across nine branch locations. Expertise in operations management and compliance adherence, fostering a high-performing team culture. Proven track record of guiding branch deposit and loan growth while maintaining compliance. Successful coaching of branch managers and other retail staff.
Overview
1
1
Certification
18
18
years of professional experience
Work History
VP Regional Retail Manager
Nicolet National Bank
Appleton, WI
04.2019 - 08.2026
- Managed operations and performance across nine branch locations, overseeing approximately 50 retail employees to drive consistent operational standards.
- Achieved customer satisfaction rating of 4.9 on a scale of one to five.
- Facilitated interviewing and hiring processes for retail staff, ensuring alignment with company values and performance expectations.
- Evaluated employee performance and implemented effective solutions to address performance issues, enhancing team accountability.
- Coached and mentored retail staff to enhance sales results and promote career development.
- Adhered to all regulatory and compliance guidelines.
- Manage and coach the Small Business Development Officer.
Branch Manager
Nicolet National Bank
Menasha , WI
02.2014 - 04.2019
- Directed daily operations to streamline processes and allocate resources effectively.
- Monitored branch results against key performance indicators to ensure objectives were met and implemented necessary corrections.
- Coached and mentored staff to improve sales and service experience for new and existing customers.
- Facilitated friendly, professional customer interactions to enhance engagement.
Branch Manager
BMO Harris Bank
Neenah , WI
05.2011 - 02.2014
Personal Banker
BMO Harris Bank
Neenah, Wisconsin
04.2008 - 05.2011
Skills
- Team leadership
- Results-driven approach
- Staff development
- Relationship management
- Operations and compliance
- Coaching and mentoring
Certification
- NMLS License
Timeline
VP Regional Retail Manager
Nicolet National Bank
04.2019 - 08.2026
Branch Manager
Nicolet National Bank
02.2014 - 04.2019
Branch Manager
BMO Harris Bank
05.2011 - 02.2014
Personal Banker
BMO Harris Bank
04.2008 - 05.2011