Trevis Knapp
Portsmouth
Summary
Accomplished banking professional with extensive experience in mortgage sales and team leadership. Proven ability to integrate operational strategies and enhance customer satisfaction while achieving substantial loan growth. Demonstrated success in developing training programs and driving collaborative marketing initiatives to elevate organizational performance.
Overview
15
15
years of professional experience
Work History
VP, REGIONAL MORTGAGE SALES MANAGER
Bangor Savings Bank
Northern New England
03.2023 - Current
- Restructured mortgage origination team to drive regional loan growth objectives.
- Managed team of 16 loan officers across southern Maine and all of New Hampshire.
- Oversaw northern Massachusetts lending office, including area sales manager and team.
- Partnered closely with operations teams to align production capacity, underwriting timelines, and customer experience initiatives with regional growth goals.
- Cultivated culture of teamwork, productivity, and accountability within the organization around marketing by managing the Marketing Liaison and assisting with implementation within the org to increase social media, product, and email campaigns.
- Collaborated with cross-functional leaders to enhance operational efficiency and internal referral opportunities.
- Achieved year-over-year growth from $250 million to $450 million while ensuring exceptional customer service.
- Recruited high-performing loan officers, including region's top revenue producer.
- Developed new products such as bridge loans and workforce housing options in partnership with underwriting teams.
VP, HOME LENDING LEADER
KeyBank
Maine, Vermont
03.2019 - 03.2023
- Directed multi-state home lending operations, managing mortgage loan origination team and assessing loan portfolio quality.
- Achieved 450% growth in loan portfolio with 200% year-over-year growth in 2022.
- Led and mentored 15 direct reports, including 13 loan officers, ensuring high performance and collaboration.
- Enhanced customer experience by improving loan quality and facilitating cross-selling of products and services.
- Collaborated with operations center lead to maintain a high-quality loan portfolio.
- Recruited and trained employees to strengthen team capabilities and efficiency.
VP, REGIONAL CONSUMER CREDIT ADVISOR
KeyBank
Maine, Vermont, Massachusetts, Connecticut
01.2018 - 03.2019
- Oversaw and advised cross-functional teams in newly established consumer lending leadership role across four-state region.
- Developed and implemented impactful processes during final phases of First Niagara Bank acquisition.
- Trained new employees on consumer lending customer service and essential operational functions.
- Increased loan productivity through collaboration with other leadership teams.
- Co-created and launched comprehensive consumer lending training programs with regional consumer credit advisor.
- Contributed to successful integration of newly acquired bank operations into existing framework.
- Enhanced team performance by implementing structured training initiatives for new hires.
BRANCH MANAGER
KeyBank
Central Maine
01.2012 - 01.2018
- Managed operations across three KeyBank branches for six years, progressively increasing branch sizes.
- Achieved top 5% ranking in multiple KPIs, including loan production and deposit growth.
- Revitalized underperforming Skowhegan branch from bottom 10% to top 5% nationally within 18 months.
- Coached employees on customer service and cross-selling to enhance team performance.
RELATIONSHIP MANAGER
KeyBank
Skowhegan
03.2011 - 01.2012
- Achieved top 25% ranking in production and performance as a new employee.
- Earned recognition for exceptional leadership, customer service, and relationship-building skills.
- Secured rapid promotion to branch manager due to outstanding contributions.
Education
Bachelor of Arts - Political Science & Economics
UNIVERSITY OF MAINE AT FARMINGTON
05-2009
Skills
- Mortgage and consumer lending
- Branch banking
- Strategic planning
- Customer service
- Process improvement
- Operations management
- B2C sales
- Team leadership
- Training and development
- Relationship management
Timeline
VP, REGIONAL MORTGAGE SALES MANAGER
Bangor Savings Bank
03.2023 - Current
VP, HOME LENDING LEADER
KeyBank
03.2019 - 03.2023
VP, REGIONAL CONSUMER CREDIT ADVISOR
KeyBank
01.2018 - 03.2019
BRANCH MANAGER
KeyBank
01.2012 - 01.2018
RELATIONSHIP MANAGER
KeyBank
03.2011 - 01.2012
Bachelor of Arts - Political Science & Economics
UNIVERSITY OF MAINE AT FARMINGTON