Holly Ngo
Dallas,TX
Summary
Experienced Stylist with 27 years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use Cutting Shears, Flat Iron, Curling Iron, Razor Cut, Clipper Cut, Blow Dryer and products to achieve desired outcomes. Extensive training in hair coloring and hair cutting techniques to create vibrant and natural-looking results.
Overview
26
26
years of professional experience
Work History
Hair-stylist
JC Penny Salon
08.1997 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
- Determined appropriate hair treatments based on conditions and textures.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Worked on [Number] customers daily while maintaining distinguished cleanliness and organization of work areas.
- Updated customer service standards to increase number of return customers and overall company profits 50%.
Education
Associate of Arts - Cosmetology
International Beauty College 3
Garland, TX07.1993
High School Diploma -
North Dallas High School
Dallas, TX05.1985
Skills
- Customer Consultation
- Relationship Building and Management
- Business Management
- Networking Expertise
- Color Corrections
- Texas Licensed Cosmetologist
- Foiling expertise
- Hair styling techniques
- Updo styling
- Balayage technique
- Hair Cutting and Trimming
- Styling Suggestions
- Color Matching Master
- Scalp Massage
Timeline
Hair-stylist
JC Penny Salon
08.1997 - Current
Associate of Arts - Cosmetology
International Beauty College 3
High School Diploma -
North Dallas High School
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