Holly Cole
Sherman,NY
Summary
I have worked with people most of my career as I enjoy helping people. Working with different types of people and classes has helped shape who I am as a person today. Whether it's something old you knew a little about or something completely new you always learn something while working with the public.
Overview
12
12
years of professional experience
Work History
Server/Bartender
The Village Casino
Bemus Point, NY
05.2023 - Current
- I provide an exceptional dining experience to customers when I serve and also bartend late nights on Friday and Saturday
- I also deal with money here where
- I run the cash drawer as well and work off my own money when I serve and turn in profits at the end of the night
- Restocking, prepping and cleaning are also a part of my job
- Seasonal summer job
Server/Bartender
Buddy Brewster's Ale House
Lakewood, NY
09.2022 - Current
- I provide an exceptional dining experience to ensure customers come back
- I attend to customers to make sure they have everything for their meals
- I bartend occasionally as well
- I also have side work duties like restocking and some cleaning at the end of each shift
Social Welfare Examiner
Chautauqua County Dept of Mental Hygiene and Social Services
Jamestown, NY
09.2018 - Current
- I started as a Clerk and then promoted
- I have investigated cases for fraud when I worked in that department
- Now I determine eligibility and maintain cases open and close Medicaid cases using the state systems
- Process spend downs to add coverage
- Make any case changes, run budget
- I Speak with clients about any questions, process any case under care changes
- I use excel and word quite a bit along with the state systems
Bartender
2 Ginger's Inn
Jamestown, NY
12.2023 - 05.2024
- I provided customers with a great experience while serving mostly drinks and occasionally food
- Cleaning, restocking, handling cash, running the bar/restaurant while on duty
Phone Sales Representative
Genie Retail Energy
Jamestown, NY
11.2017 - 09.2018
- Phone sales and customer service for discounted energy under IDt Energy, Residence energy, and Townsquare energy
- Enrolling and dis-enrolling in programs, account management, customer resolutions
Store Manager
Reid Stores Inc., Crosby's
Mayville, NY
05.2016 - 11.2017
- Customer Service, Cash register, food service, paperwork, schedules, ordering, shipment, store operations, management of employees, store maintenance, etc
- I did all store operations which included hiring and terminating employees, inventory, ordering, food safety compliance, bank deposits and cash handling, regulation compliance
Assistant Store Manager
Deb Shop
01.2014 - 12.2015
- I opened and closed the store, did floor sets, inventory, stocking, scheduling, paperwork, bank deposits, store management when the GM wasn't there
- Helped with hiring and interviews
Key Holder/Supervisor
Piercing Pagoda
01.2014 - 12.2015
- I opened and closed the store, stocked merchandise, did ear piercings, interact with customers, ran a cash register and well as prepare deposits
Substitute Teacher
Southwestern Central Schools
01.2013 - 12.2015
Assembly Worker
Express Employment Professionals/Cummins
Lakewood, NY
04.2015 - 11.2015
- I worked in final parts mounting putting on the finished parts after engine testing to finalize the engines for consumers
Key Holder/Sales Lead
Claire's
01.2013 - 12.2014
- I opened and closed the store, ran it most of the time myself since it was small
- I did paperwork, bank deposits, floor sets, training of new employees, cash register, helped customers shop
Education
College - Information Technology
Eastern Gateway Community College
Youngstown, OH12.2022
Anthropology and Sociology -
Elmira College
Elmira, NY06.2011
Skills
- POS
- Microsoft office
- Management
- Upselling
- Customer service
- Excel
- Store Management Experience
- Interviewing
- Communication skills
- Account Management
- Basic computer/typing skills
- Microsoft Office
- Case Management
Timeline
Bartender
2 Ginger's Inn
12.2023 - 05.2024
Server/Bartender
The Village Casino
05.2023 - Current
Server/Bartender
Buddy Brewster's Ale House
09.2022 - Current
Social Welfare Examiner
Chautauqua County Dept of Mental Hygiene and Social Services
09.2018 - Current
Phone Sales Representative
Genie Retail Energy
11.2017 - 09.2018
Store Manager
Reid Stores Inc., Crosby's
05.2016 - 11.2017
Assembly Worker
Express Employment Professionals/Cummins
04.2015 - 11.2015
Assistant Store Manager
Deb Shop
01.2014 - 12.2015
Key Holder/Supervisor
Piercing Pagoda
01.2014 - 12.2015
Substitute Teacher
Southwestern Central Schools
01.2013 - 12.2015
Key Holder/Sales Lead
Claire's
01.2013 - 12.2014
College - Information Technology
Eastern Gateway Community College
Anthropology and Sociology -
Elmira College