Holly Norton
Attleboro,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Office Manager
Rally Point Inn and Pub
Foxboro, MA
05.2019 - Current
- Responded to customer inquiries via phone or email in a professional manner.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office inventory and placed new supply orders.
- Coded and entered daily invoices with in-house accounting software.
- Developed effective communication strategies between departments within the organization.
- Maintained confidential records relating to personnel matters.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Bartender
Rally Point Inn and Pub
Foxboro, MA
05.2019 - Current
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Processed payments accurately and efficiently with POS system.
- Collected and organized daily till totals and tips.
- Completed regular bar inventories and daily requisition sheets.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Effectively multitasked within fast-paced environment.
Shift Supervisor
Buffalo Wild Wings
Brockton, MA
03.2017 - 05.2019
- Resolved conflicts between staff members in a timely manner.
- Managed daily workflow and scheduled staff for adequate coverage.
- Assisted upper management with daily operations to meet standards of service and quality.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Education
High School Diploma -
King Philip Regional High School
Wrentham, MA05-2002
Skills
- Bookkeeping
- Vendor engagement
- Billing
- Scheduling and calendar management
- Administrative oversight
- Technical support
- Credit and collections
- Documentation and control
- Administrative support
- Conflict management
- Office management software
- Account reconciliation
- Customer relations
- Scheduling
References
References available upon request.
Timeline
Office Manager
Rally Point Inn and Pub
05.2019 - Current
Bartender
Rally Point Inn and Pub
05.2019 - Current
Shift Supervisor
Buffalo Wild Wings
03.2017 - 05.2019
High School Diploma -
King Philip Regional High School
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