Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Olsavsky

Olmsted Township

Summary

Dynamic and results-driven professional with extensive experience at Coopers Hawk Winery, excelling in team motivation and customer relations. Proven track record in enhancing customer satisfaction through exceptional service and effective communication. Skilled in wine pairing and adept at managing high-pressure situations, ensuring a positive dining experience.

Overview

22
22
years of professional experience

Work History

Waitress Trainer

Coopers Hawk Winery
09.2024 - Current
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

Waitresss

Hospitality Restaurants
08.2021 - 08.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Take Off

Tarkett
10.2020 - 05.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Sales Manager

GNC Stores
08.2003 - 08.2010
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Education

Diploma - N/A

Ravenna
Ravenna, OH
08.2002

Skills

  • Team motivation
  • Body language awareness
  • Wine pairing expertise
  • Patience and tact

Timeline

Waitress Trainer

Coopers Hawk Winery
09.2024 - Current

Waitresss

Hospitality Restaurants
08.2021 - 08.2024

Take Off

Tarkett
10.2020 - 05.2022

Sales Manager

GNC Stores
08.2003 - 08.2010

Diploma - N/A

Ravenna

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