Holly Payne
King
Summary
Well-versed Patient Service Representative with background in facilitating effective patient care through diligent coordination. Demonstrated strengths include robust communication skills and the ability to manage high-volume workflows in fast-paced healthcare environments. Past experience has shown capability in improving patient satisfaction levels, contributing significantly to team efficiency and fostering positive relationships between patients and medical staff.
Overview
18
18
years of professional experience
Work History
Patient Services Representative
Allergy Partners of the Piedmont
Winston Salem
06.2015 - 03.2026
- Job duties include, registering patients to receive their allergy shots, verify the patient’s insurance is active and current, answer phones to assist patients with scheduling appointments, answer questions regarding their appointments and any other concerns they may have.
- As a Patient Service Representative, I was also responsible for collecting any copay or money owed on the patients account and explain their charges if needed.
- Other responsibilities include providing the correct documents to the patients to obtain consent to have their shots administered.
- Ensuring all accounts were properly charged and the correct amounts are submitted to the patient’s insurance, as well as ensure all documents or necessary paperwork was properly scanned into the patient’s chart.
Front Office Assistant
The Orthopedic Group
Uniontown
06.2013 - 02.2015
- Front office assistant, work with the physician, scheduling patients for follow up visits, acquire authorizations for medical insurance for any testing required for follow up visit with the physician.
- Answer phones, handle any messages or patient requests, phone in medication requests.
- File medical records in the patient’s charts.
- Post medical dictation in patient charts.
- Ensure patients were properly scheduled for follow up visits with the appropriate physician with any testing that was required.
Oncology/Hematology-Medical Assistant/Front Office Assistant
UPMC Cancer Center
Uniontown
12.2007 - 06.2012
- Medical Assistant, preparing patients for their visit with the physician, record vital signs, obtain medical history.
- Administer injections, assist with lab draws as needed.
- Assist physicians with any procedures that may need performed while the patient is in the office.
- Front Office Assistant, schedule patients for follow up visits, schedule testing or procedures ordered by the physician, verify patients insurance if needed for authorization for testing, answer phones, address, any issues patients may have, file patients records.
Education
Associate in Specialized Business - Medical Assisting
West Virginia Career Institute
Mt Braddock, PASkills
- Medical Terminology
- Medical Billing and Coding
- Keyboarding 40 wpm
- insurance verification
- patient registration
- appointment scheduling
- chart documentation
- billing procedures
- customer service
- data entry accuracy
- healthcare communication
- problem solving
- team collaboration
- Patient confidentiality
- Electronic health records
- Scheduling appointments
- Patient greeting
- HIPAA compliance
- Payment collection
- Phone etiquette
- EMR
References
- Angie Martin, Allergy Partners, 1372 West Gate Center Dr., Winston Salem, North Carolina, 27103, (336) 659-4814
- Dr. Mark Maier, Professional acquaintance (336) 391-5451
Timeline
Patient Services Representative
Allergy Partners of the Piedmont
06.2015 - 03.2026
Front Office Assistant
The Orthopedic Group
06.2013 - 02.2015
Oncology/Hematology-Medical Assistant/Front Office Assistant
UPMC Cancer Center
12.2007 - 06.2012
Associate in Specialized Business - Medical Assisting
West Virginia Career Institute