Holly Pryor

• Established as reliable resource for staff members troubleshooting complex administrative and training issues promptly.
• Initiated timely response to emails, voicemails and written correspondence.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Maintained team flexibility and embraced change to adapt within dynamic markets.
• Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
• Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
• Assisted with new hire processing and existing training programs.
• Devised and implemented processes and procedures to streamline operations.
• Designed & implemented Inspire protocols for our office including DISE, prior authorizations for procedures & scheduling all follow up care.

• Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
• Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
• Obtained prior authorizations for procedures.
• Verified patient insurance eligibility and entered patient information into system.
• Resolved customer complaints using established follow-up procedures.
• Taught patients and families to use at-home sleep tests.

• Proficiently scheduling appointments
• Managing electronic health records (EHR)
• Excellent customer service
• Greeting patient
• Handling phone inquiries
• Maintaining patient records, data entry, and coordinating with medical staff to ensure smooth patient flow.
• Obtained prior authorizations for procedures.
• Collected payments & balanced money dailey.

• Proficiently scheduling appointments
• Managing electronic health records (EHR)
• Excellent customer service
• Greeting patient
• Handling phone inquiries
• Maintaining patient records, data entry, and coordinating with medical staff to ensure smooth patient flow.

* Proficiently scheduling appointments for 13 different clinics

• Provided excellent customer service to US Service members & their families