Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KELSEY ALSBROOKS

Lakewood,Colorado

Summary

Soon-to-be graduated Dental Hygienist with the latest training and real-world experience. Skilled at dental cleanings and patient education. Well-versed in all aspects of dental office operations. Quick to build relationships with patients and successful at working with teammates to achieve patient care goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator Team Lead

Mobile Dental Care
05.2015 - 10.2019
  • Organized, tracked and updated schedules for multiple dentists simultaneously
  • Coordinated dental surgery schedules
  • Pre-prepped patient medical charts for dentists before appointments
  • Responsible for leading and assisting three to four patient care coordination teams
  • Responsible for new hire and inter-department training
  • Creation and enforcement of company work flow processes and procedures
  • Assisted patients with understanding company processes and state insurance
  • Guided patients in treatment plans and procedures
  • Coordinated patient medications with third party medical facilities
  • Requested patient medical information from third party medical providers
  • Inputting dental codes into billing system
  • Customer services for billing, scheduling, treatments and general questions.

Specialty Referral Coordinator

MINT Dentistry
07.2020 - 04.2021
  • Organized, tracked, and updated scheduled for 30+ locations simultaneously
  • Managed, tracked and scheduled hundreds of appointments for multiple oral surgery and orthodontic locations
  • Lead a team of six scheduling coordinators for oral surgery and orthodontics
  • Compiled and organized team performance metric data
  • Trained new hires on standards of company practices and continued education for existing team members
  • Created company processes for specialty coordination to communicated effectively with other groups
  • Problem solved escalated calls for team members and patients
  • Assisted general scheduling when necessary to ensure all goals were met
  • Managed and tracked internal oral surgery and orthodontic referrals
  • Followed up on internal referrals to educate patients on treatment options
  • Collected deposits for oral surgery
  • Discussed pre-operation instructions for oral surgery
  • Ensured patients were scheduled in a timely manner

Education

Associate of Science - Dental Hygiene

Concorde Career College
Aurora, CO
09.2023

Bachelor of Arts - History

University of NorthTexas
Denton, TX
2015

Skills

  • Patient Education
  • Local Anesthetic Administration
  • Nitrous Administration
  • Radiographic Imaging
  • Dental Charting
  • Nutritional Counseling
  • Treatment Planning
  • Dentrix

Certification

  • CPR
  • Local Anesthetic
  • Nitrous Oxide

Timeline

Specialty Referral Coordinator

MINT Dentistry
07.2020 - 04.2021

Patient Care Coordinator Team Lead

Mobile Dental Care
05.2015 - 10.2019

Associate of Science - Dental Hygiene

Concorde Career College

Bachelor of Arts - History

University of NorthTexas

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