Holly Reese
Bakersfield,CA
Summary
Versatile and results-driven professional with extensive experience at Leland West Insurance Brokers, Inc., adept in customer service and data entry. Excelled in enhancing customer loyalty through empathetic service and resolving complaints, while efficiently managing high-volume transactions. Demonstrates critical thinking and a professional telephone demeanor, contributing to significant improvements in operational efficiency and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Leland West Insurance Brokers, Inc.
03.2015 - 06.2024
- Handled New Business calls providing quotes and assistance in purchasing new policies.
- Processed payments accurately, setting up auto pay ensuring timely billing for policy holders.
- Generating renewal offers for existing policy holders and following up by phone, email & mail.
- Managed a high volume of calls and emails daily, maintaining composure under pressure while providing exceptional customer service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Retail Sales Associate
The French Quarter
05.2014 - 10.2014
- Greeted customers and provided outstanding customer service.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Receptionist/Office File Clerk
Preferred Family Care Physicians
04.2013 - 07.2014
- Checking in patients, verifying Insurance and collecting co-pay.
- Answered phones scheduling appointments, and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing in customer's prescriptions,
- Pulling and filing back customer's charts in a timely manner,
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Inspector/ Office Assistant
Reese Inspections
07.2008 - 04.2013
- Inspecting properties in foreclosure, completing route in a timely manner.
- Preparing reports detailing findings of inspections.
- Submitting required photos online.
Education
High School Diploma -
Foothill High School
Bakersfield, CA06-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Call management
- Clerical support
- Filing
- Product sales
- Store maintenance
Timeline
Customer Service Representative
Leland West Insurance Brokers, Inc.
03.2015 - 06.2024
Retail Sales Associate
The French Quarter
05.2014 - 10.2014
Receptionist/Office File Clerk
Preferred Family Care Physicians
04.2013 - 07.2014
Inspector/ Office Assistant
Reese Inspections
07.2008 - 04.2013
High School Diploma -
Foothill High School
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