Holly Richard
ALBUQUERQUE,New Mexico
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Circle K
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Fieldworker/Quality Control Inspector
Greenfield Logistics
02.2011 - 10.2023
Assistant Store Manager
7-11 Convenience Store
12.2008 - 12.2010
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Transit Bus Driver
City Of Albuquerque
09.2007 - 11.2008
- Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
- Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
- Maintained a clean and comfortable bus environment for improved rider experience.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
Truck Driver
Swift Transportation
09.2007 - 11.2008
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Bus Driver
City Of Albuquerque
02.2003 - 10.2006
Timeline
Customer Service Representative
Circle K
01.2024 - Current
Fieldworker/Quality Control Inspector
Greenfield Logistics
02.2011 - 10.2023
Assistant Store Manager
7-11 Convenience Store
12.2008 - 12.2010
Transit Bus Driver
City Of Albuquerque
09.2007 - 11.2008
Truck Driver
Swift Transportation
09.2007 - 11.2008
Bus Driver
City Of Albuquerque
02.2003 - 10.2006