Holly Rogers
Watertown
Summary
Detail-oriented administrative professional with extensive experience in office management, customer service, and operations support. Skilled in coordinating vendors, managing data entry, and optimizing daily workflows. Committed to enhancing operational efficiency and fostering strong relationships with clients.
Overview
20
20
years of professional experience
Work History
Plan Room Manager
New York Builders Exchange
Watertown
05.2025 - Current
- Managed daily operations of plan room, ensuring accuracy, organization, and accessibility of project documents and records.
- Provide strong customer service by assisting with questions, requests, and document-related needs in a professional and timely manner.
- Maintain a high level of accuracy and organization in a deadline-driven office environment.
- Coordinate with vendors and outside contacts to help maintain efficient day-to-day operations.
- Performed detailed data entry and provided administrative support for office staff, members, contractors, and vendors to enhance workflow.
- Support office workflow through clerical duties, organization, communication, and follow-through.
Facility Manager
KO Storage
Jefferson County
09.2021 - 04.2024
- Oversaw daily operations for two storage facilities across Jefferson County.
- Coordinated maintenance and repair services while managing vendor communication to enhance facility operations.
- Conducted regular walkthroughs and inspections to ensure property readiness, security, and operational standards were maintained.
- Managed customer service needs to ensure smooth facility operations and enhance tenant satisfaction.
- Supported administrative and operational tasks with emphasis on organization and accountability to streamline processes.
Facility Manager
Cook Brothers / Watertown Storage
Watertown
09.2020 - 09.2021
- Independently managed daily office and facility operations with minimal supervision.
- Managed customer service, account support, and office administration, ensuring adherence to strong service standards.
- Assisted with customer inquiries, account management, and general business operations.
- Supported business growth by fostering strong customer relationships and providing reliable service.
- Facilitated smooth daily workflow through effective communication, organization, and diligent follow-through.
Facility Manager
ABC Self Storage
Watertown
03.2006 - 09.2020
- Oversaw office operations, administrative functions, and accounts payable, ensuring seamless workflow in a fast-paced business environment.
- Managed vendor relationships and service coordination to optimize office purchasing needs.
- Provided direct administrative and financial support to ownership, handling confidential matters with discretion and professionalism.
- Maintained organized records to support long-term business operations through effective office management.
- Built strong customer relationships by resolving concerns professionally and delivering reliable support.
Education
High School Diploma -
South Lewis Jr./Sr. High School
Turin, NYSkills
- Office administration and clerical support
- Data entry and record management
- Customer service and vendor coordination
- Staff support and scheduling
- Accounts payable and receivable
- Document management
- Problem solving and multi-tasking
- Written and verbal communication
- Attention to detail
References
Available upon request
Timeline
Plan Room Manager
New York Builders Exchange
05.2025 - Current
Facility Manager
KO Storage
09.2021 - 04.2024
Facility Manager
Cook Brothers / Watertown Storage
09.2020 - 09.2021
Facility Manager
ABC Self Storage
03.2006 - 09.2020
High School Diploma -
South Lewis Jr./Sr. High School