Holly Santos
Prescott,AZ
Summary
I’m a very hardworking Server/Bartender with 20 plus years experience and I e working in a variety of diverse establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with divers menu of memorized drink recipes. Detail- oriented team player with strong organizational skills. Ability to handle multiple project at once with a high degree of professionalism. Very dependable! I take pride in my work and I love to portray that to my customers. I truly care about my guests enjoying themselves and leaving happy.
Overview
7
7
years of professional experience
Work History
Bartender
The Palace Restaurant And Saloon
Prescott,AZ
09.2020 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server/Bartender
The Ravens Nest
Lancaster, CA
01.2018 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Improved dining experience by providing prompt, attentive service to guests.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Server Shift Leader
Schooners Bar & Grill
Lancaster, WI
10.2017 - 01.2018
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Diploma - General Ed
Quartz Hill High School
Lancaster, CA06.2001
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Cleanliness and hygiene
- Customer service expertise
- Handling Difficult Customers
- Menu Memorization
- Alcohol awareness
- Drink Preparation Techniques
- Food Running
- Changing beer kegs
- Fast Learner
- Honest and Dependable
- Hospitality and Guest Service
Timeline
Bartender
The Palace Restaurant And Saloon
09.2020 - 08.2024
Server/Bartender
The Ravens Nest
01.2018 - 08.2020
Server Shift Leader
Schooners Bar & Grill
10.2017 - 01.2018
Diploma - General Ed
Quartz Hill High School