Melissa Von Neumann
South Vienna,OH
Summary
Seasoned quality assurance professional with more than 12 year track record of performing impactful contributions in quality management. Proven track record in identifying and resolving quality issues, ensuring compliance with industry standards, and enhancing process efficiency. Strong focus on team collaboration, flexibility, and achieving measurable results. Skilled in quality auditing, root cause analysis, and continuous improvement initiatives. Reliable and adaptable to evolving project needs.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Quality Assurance Coordinator
Lifeline of Ohio
03.2013 - Current
- Evaluates accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Facilitated open communication channels between departments for sharing best practices related to quality assurance methodologies, driving organizational success as a whole.
- Conducts regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Tracks quality issues with external customers, suppliers, and internal operations.
- Ensures compliance with industry standards and regulatory guidelines for quality management systems.
- Optimize resource allocation by prioritizing critical tasks in the quality assurance process, ensuring timely completion of projects.
- Develops comprehensive reports on quality metrics, enabling management to make informed decisions on production strategies.
Donor Referral Coordinator
Community Tissue Services
11.2007 - 12.2012
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional team coordination.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Maintained an 55% average Authorization Rate.
Patient Care Technician
Good Samaritan Hospital Medical Center
06.2006 - 12.2007
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Education
No Degree - Practical Nursing
Sinclair Community College
Dayton, OH06.2006
Skills
- Quality management systems
- Documentation management
- Customer focus
- Audit compliance
- Change control procedures
- Relationship building
- Critical thinking skills
- Internal auditing
- Policy reinforcement
- Team collaboration
- Employee training
- Policy and procedure implementation
Certification
Certified Tissue Bank Specialist since 2008
Certified expert of critical job functions, AATB's Standards for Tissue Banking, and regulatory requirements for donated human tissue for transplantation.
Timeline
Quality Assurance Coordinator
Lifeline of Ohio
03.2013 - Current
Donor Referral Coordinator
Community Tissue Services
11.2007 - 12.2012
Patient Care Technician
Good Samaritan Hospital Medical Center
06.2006 - 12.2007
Certified Tissue Bank Specialist since 2008
Certified expert of critical job functions, AATB's Standards for Tissue Banking, and regulatory requirements for donated human tissue for transplantation.
No Degree - Practical Nursing
Sinclair Community College
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