Holly Singer
Indianapolis,IN
Summary
Driven Office Manager offering in-depth experience in administration of vital business projects and processes. Excellent communicator with strengths in daily operations management, workflow improvements and customer service. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational and business acumen. Works effectively with cross-functional teams in ensuring operational and customer service excellence.
Overview
8
8
years of professional experience
Work History
Call Center Representative
City Way Animal Clinics
Indianapolis, IN
09.2020 - Current
- Assess level of urgency in regards to patient medical conditions and triage calls appropriately.
- Schedule routine care, sick appointments, and surgeries within appropriate time frames.
- Submit and verify accurate prescription refill requests.
- Educate clients on the importance and benefits of routine care and preventatives.
- Create and establish new client charts and take payments for appointment deposits, as well as administering refunds when necessary.
- Contact clinics, hospitals, and emergency services to obtain patient records and attach records to client charts.
Assistant Manager/Nutrition Consultant
Pet Valu
Indianapolis, IN
04.2019 - 12.2020
- Developed and implemented weekly employee schedules to support store needs and maintain sufficient labor budgeting.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created and executed nutritional training programs for store level employees at both district and regional levels.
- Provided nutritional counseling and developed appropriate diet and wellness plans for clients and their pets to increase the pets overall health and quality of life.
- Direct communication with customers to address any questions, concerns, or feedback in regards to overall store and service experience.
- Conducted all quarterly and yearly employee reviews.
- Daily/weekly balancing of books and daily bank deposits.
Kennel Manager
Almost Home Boarding And Grooming
Bettendorf, IA
05.2017 - 02.2019
- Schedule all boarding and grooming appointments for appropriate length of time and verify all necessary vaccination records.
- Check in and discharge boarding and grooming clients.
- Manage multiple cash tills, take payments, and balance books on a daily basis.
- Organize and assign all kennel placements for each client.
- Collect and verify all feeding instructions, including any medications that. need to be given.
- Clean, exercise, feed, and administer medication for all clients during their boarding stay.
- Supervise and conduct overnight medication administration and let outs.
- Communicate and address any concerns, including any emergency hospital visits, with client owners that may have occurred over the course of boarding stay.
Catering Manager
MCL Catering
Indianapolis, IN
07.2013 - 12.2016
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Responsible for balancing of cash registers, reconciled transactions and daily deposits to bank.
- Worked with chefs to plan menus according to client needs and budgets.
- Maintained business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- wrote and executed all schedules for servers, kitchen staff, and event set up/tear down team members.
Education
No Degree - Musical Theatre, Costume Design, Dance
Millikin University
Decatur, ILCanine Massage Therapy Certification - Canine Massage
Tree Top School of Canine Massage Therapy
Ontario, Canada04.2017
High School Diploma -
Indian Creek High School
Trafalgar, IN05.1996
Skills
- Staff Management
- Creative Problem Solving
- Customer Retention Strategies
- Multitasking and Prioritization
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Motivational Leadership
- Handling Customer Complaints
- Team Management and Supervision
Accomplishments
- Achieved excellent employee retention rates through effective and consistent coaching and increasing team morale..
- Supervised team of 30 staff members.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Call Center Representative
City Way Animal Clinics
09.2020 - Current
Assistant Manager/Nutrition Consultant
Pet Valu
04.2019 - 12.2020
Kennel Manager
Almost Home Boarding And Grooming
05.2017 - 02.2019
Catering Manager
MCL Catering
07.2013 - 12.2016
No Degree - Musical Theatre, Costume Design, Dance
Millikin University
Canine Massage Therapy Certification - Canine Massage
Tree Top School of Canine Massage Therapy
High School Diploma -
Indian Creek High School