Holly Stell
1007 Old Harris Rd #116,GA
Summary
Dynamic retail professional with extensive experience at Advance Auto Parts, excelling in inventory management and customer service. Proven track record in enhancing sales through effective merchandising strategies and problem-solving skills. Recognized for delivering exceptional customer satisfaction and training new employees to uphold high standards in service and operations.
Overview
17
17
years of professional experience
Work History
Retail Parts Professional
Advance Auto Parts
05.2023 - Current
- Executed accurate and efficient processing of customer orders utilizing POS systems.
- Oversaw inventory management to ensure optimal stock levels and organization.
- Delivered comprehensive product knowledge to elevate customer satisfaction and drive sales.
- Oversaw special order processes for hard-to-find items, ensuring exceptional customer satisfaction.
- Promoted teamwork to uphold a clean, organized, and efficient retail environment.
- Streamlined parts storage and managed inventory stocking in accordance with established guidelines.
- Facilitated customer interactions through telephone and in-person communication to address inquiries and finalize sales.
- Executed cash handling and credit card transaction processes with precision.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Oversaw cleanliness and organization of parts counter and sales floor.
- Determined optimal replacement parts to fulfill customer requirements with precision.
- Established visually appealing merchandise displays to enhance customer engagement.
- Resolved customer complaints and provided timely updates on back-ordered parts.
- Inspected returned parts for defects and processed exchanges or refunds.
- Validated shipments against receipts to ensure accuracy and compliance.
- Implemented promotional strategies that increased overall sales.
- Trained new employees on store operations, product knowledge, and customer service standards to create a cohesive team environment.
General Manager
Jimmy John's Gourmet Sandwiches
12.2018 - 05.2023
- Ensured cleanliness and organization of restaurant facilities.
- Managed register operations to ensure efficient transaction processing.
- Managed inventory levels to ensure optimal stock availability.
- Executed daily preparation of fresh bread and vegetables to ensure quality offerings.
- Executed bank deposit transactions with precision and accountability.
- Facilitated employee training programs to enhance skill development.
Mobile Parts Professional
Advance Auto Parts
07.2009 - 11.2018
- Executed timely delivery of parts to shops, ensuring operational efficiency.
- Managed incoming calls and processed orders from commercial accounts.
- Assisted DIY customers in selecting appropriate materials and tools for projects.
- Assisted in managing inventory processes to maintain accurate stock levels. Supported teams in tracking inventory movements and ensuring timely updates. Contributed to the organization of inventory records for efficient retrieval.
Education
High School Diploma -
Lithia Sorings Comprehensive High School
Lithia Springs, GASkills
Cash handling proficiency
Store maintenance
Customer service
Problem-solving skills
Inventory management
Merchandising strategies
Timeline
Retail Parts Professional
Advance Auto Parts
05.2023 - Current
General Manager
Jimmy John's Gourmet Sandwiches
12.2018 - 05.2023
Mobile Parts Professional
Advance Auto Parts
07.2009 - 11.2018
High School Diploma -
Lithia Sorings Comprehensive High School