Holly Stephenson
Greer,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Walmart
Greer, SC
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Walmart
Taylors, SC
07.2018 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Cashier
Goodwill
Greer, SC
10.2017 - 06.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise.
Cashier
Ingles
Greer, South Carolina
10.2014 - 07.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Mcdonalds
Taylors, SC
11.2014 - 06.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Publix
Greenville, SC
08.2007 - 10.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Greer High School
Greer, SC06.2007
Skills
- Customer Retention Strategies
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Order and Refund Processing
- Customer Account Management
- Responding to Difficult Customers
- Call Documentation
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Understanding Customer Needs
- Customer Service and Assistance
Timeline
Customer Service Representative
Walmart
09.2021 - Current
Customer Service Representative
Walmart
07.2018 - 08.2021
Cashier
Goodwill
10.2017 - 06.2018
Cashier
Mcdonalds
11.2014 - 06.2017
Cashier
Ingles
10.2014 - 07.2017
Cashier
Publix
08.2007 - 10.2014
High School Diploma -
Greer High School
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