Holly Talbott
Onalaska,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Amazon
Quitman, TX
09.2013 - 01.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
Cashier
Murphy USA
Mineola, TX
06.2010 - 09.2010
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Education
High School Diploma -
Lufkin High School
Lufkin, TX01-2011
Skills
- Inbound and Outbound Calling
- Complaint resolution
- Call Management
- Data Collection
- Account updating
- De-Escalation Techniques
- Courteous demeanor
References
References available upon request.
Timeline
Customer Service Representative
Amazon
09.2013 - 01.2014
Cashier
Murphy USA
06.2010 - 09.2010
High School Diploma -
Lufkin High School
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