Holly Tapper
Columbia,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Front Desk Administrator
Custom Tint and Offroad
Columbia , TN
10.2024 - Current
- Coordinated with other departments to ensure efficient operations across the organization.
- Delegated work to staff, setting priorities and goals.
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Utilized problem solving skills to resolve conflicts between customers or staff members.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Performed administrative tasks such as filing, copying, data entry, and scanning documents.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Welcomed large volume of guests and improved overall customer service.
- Checked office stock to determine supply levels and maintain inventory.
- Analyzed financial activities of department to share budgetary input with managers.
- Processed payments for services rendered according to established procedures.
- Served as the primary point of contact for external stakeholders, including clients and partners.
Cash Application Specialist
Maury Regional Hospital
Columbia , TN
09.2020 - 10.2024
- Researched discrepancies between customers' payments and invoices.
- Answered customer questions to maintain high satisfaction levels.
- Worked closely with Accounts Receivable team to ensure timely resolution of any issues or discrepancies related to cash application process.
- Reviewed and applied customer payments to accounts using Lockbox, ACH, checks and wire transfers.
- Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
- Updated Cash Application procedures manual as required.
- Participated in special projects as needed within the department.
- Assisted with month end closing activities related to cash application.
- Identified ways to improve processes for more efficient workflow in Cash Application Department.
- Reconciled codes against services rendered.
- Expedited payments by verifying accuracy and currency of vendor information.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Prepared weekly reports summarizing total amount of funds collected from customers.
- Processed credit card payments utilizing the appropriate payment processor.
- Submitted claims to insurance companies.
- Collected, posted and managed patient account payments.
- Executed account updates and noted account information in company data systems.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Developed strong relationships with internal departments such as Sales, Accounting, Credit and Collections teams.
- Assisted in preparing daily bank deposits of all incoming payments.
Human Resources Specialist
Maury Regional Hospital
Columbia , TN
04.2018 - 09.2020
- Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
- Sourced, qualified and conducted screening interviews with job candidates.
- Analyzed employment-related data and prepared reports.
- Drafted offer letters and employment contracts according to company guidelines.
- Maintained human resources records by processing applications and resumes.
- Prepared or maintained employment records using human resources management system software.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Scheduled or conducted new employee orientations.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Patient Account Department Coordinator
Maury Regional Hospital
Columbia , TN
05.2015 - 04.2018
- Led team meetings to communicate targets, share updates, and gather feedback.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Handled shift overstock, restocking and inventory control.
- Provided administrative support to department staff.
- Drafted correspondence such as memos, emails, and letters, as needed.
- Coordinated communication between departments to ensure smooth workflow process.
- Maintained records of employee performance reviews, payroll information, and other HR data.
- Prepared presentations highlighting key metrics from monthly performance review meetings.
- Managed inventory of supplies for the department ensuring adequate stock levels were maintained at all times.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
Education
High School Diploma -
Columbia Central High School
Columbia, TN05-2006
Skills
- Cerner
- Cash handling
- Excel
- Time management expertise
- Guest relations
- Hospitality services
- Calendar management
- Guest check-in and check-out
- Scheduling coordination
- File management
- Listening skills
- Customer service focus
- Microsoft Word
- Kronos
- Meditech
Timeline
Front Desk Administrator
Custom Tint and Offroad
10.2024 - Current
Cash Application Specialist
Maury Regional Hospital
09.2020 - 10.2024
Human Resources Specialist
Maury Regional Hospital
04.2018 - 09.2020
Patient Account Department Coordinator
Maury Regional Hospital
05.2015 - 04.2018
High School Diploma -
Columbia Central High School