SOPHIA SOLODKOVA
Germantown,MD
Summary
Dynamic professional with experience at Relive Viera Medical Spa, excelling in customer service and sales. Proficient in Salesforce and skilled in relationship building, I consistently enhance client experiences and drive revenue growth. My strong time management and organizational abilities ensure efficient operations in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Relive Viera Medical Spa
Melbourne, FL
07.2024 - Current
- Collaborated with team members to deliver seamless customer service in fast-paced work environment
- Built relationships with clients to enhance customer experience and drive sales
- Managed time effectively by prioritizing tasks and consistently meeting deadlines
- Processed customer payments through Salesforce system
- Comply with HIPAA regulations and protect sensitive customer data
- Use Acuity, Salesforce, Lead Brewer systems to manage clients
Sales Associate
Bath and Body Works
Towson, MD
06.2022 - 06.2024
- Greeted customers to enhance shopping experience and foster customer loyalty
- Developed relationships with customers to identify and address their needs effectively
- Led merchandising activities such as product selection, display, promotions, and inventory management
- Processed financial transactions for clients, ensuring accuracy during opening and end-of-day closing activities
- Maintained positive relationships with coworkers and supervisors
Practice Manager Intern
Mount Sinai Hospital - LifeBridge Health
Baltimore, MD
04.2024 - 05.2024
- Shadowed VP and Practice Manager, gaining insights into HR practices and business operations
- Ensured practitioners' schedules complied with contract requirements
- Managed patient appointment confirmations and payment processing
- Completed training on EPIC, Cerner, PowerChart, and Phreesia
Intern
Maryland Department of Aging
Baltimore, MD
09.2023 - 12.2023
- Researched traditional village communities to identify strategies for promoting aging in place for older adults
- Facilitated community events to connect older adults with local resources
- Promoted use of Maryland Access Point (MAP) to link older adults with resources
- Created rating sheets to streamline processing of 35 grant submissions
Student Caller
Towson University
Towson, MD
09.2021 - 05.2022
- Delivered exceptional sales service, contributing to fundraising efforts for Towson University
- Won prizes for exceeding daily donation targets
- Enhanced interpersonal and communication skills through engagement with alumni and parents
- Developed strong relationships with coworkers and supervisors to foster teamwork.
Intern
Art Display Co.
Capital Heights, MD
01.2021 - 04.2021
- Supported Vice President by managing assignments in MS Office to streamline workflow
- Participated in field survey meetings with clients and contributed insights during weekly managerial meetings
- Structured images and invoices into a digital filing system to enhance office organization
- Attended field survey meeting with clients and weekly managerial meetings
Education
Bachelor of Science - Health Care Management
Towson University
Towson, MD08-2024
High School Diploma - College Prep
Saint John's Catholic Prep High School
Buckeystown, MD05-2020
Skills
- Front office support
- Reception area management
- Appointment scheduling
- Scheduling
- Customer service
- Guest relations
- Office management
- Inventory management
- Google Sheets
- MS Office
- Acuity
- EPIC
- Cerner
- PowerChart
- Phreesia
Languages
- Russian
- English, Native
- Russian, Beginner
Online Profiles - Linked In
http://https://www.linkedin.com/in/sophiasolodkova-75a411283
Timeline
Front Desk Associate
Relive Viera Medical Spa
07.2024 - Current
Practice Manager Intern
Mount Sinai Hospital - LifeBridge Health
04.2024 - 05.2024
Intern
Maryland Department of Aging
09.2023 - 12.2023
Sales Associate
Bath and Body Works
06.2022 - 06.2024
Student Caller
Towson University
09.2021 - 05.2022
Intern
Art Display Co.
01.2021 - 04.2021
Bachelor of Science - Health Care Management
Towson University
High School Diploma - College Prep
Saint John's Catholic Prep High School