Holly Turner
Cheboygan
Summary
Dynamic office manager with over six years of experience in optimizing processes and enhancing team performance. Known for strong leadership and communication skills, successfully implemented scheduling systems that reduced patient wait times and improved overall satisfaction.
Dedicated office manager with proven success in enhancing workflow efficiency and team productivity. Skilled in staff management, billing, and relationship building, driving improved patient experiences and operational compliance.
Overview
14
14
years of professional experience
Work History
Office Manager
Dental Clinics North
Cheboygan, MI
11.2020 - Current
- Streamlined office operations, enhancing workflow efficiency and team productivity.
- Developed and implemented scheduling systems to optimize patient appointments and reduce wait times.
- Trained and mentored staff on administrative procedures, improving service quality and team performance.
- Implemented office policies that increased compliance with health regulations, enhancing patient safety protocols.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Gained knowledge and understanding of insurance coverages to provide cost estimate information to patients and ensure accurate collections for procedures.
Front Desk Receptionist
Dental Clinics North
Cheboygan, MI
01.2015 - 2020
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Responded to patient inquiries, providing accurate information and enhancing customer satisfaction.
- Coordinated with dental staff to ensure seamless patient transitions between appointments.
- Maintained organized records of patient information, ensuring compliance with privacy regulations.
- Assisted in billing processes, verifying insurance details for accurate claims submission.
- Trained new reception staff on systems and procedures, fostering a collaborative work environment.
- Led efforts to enhance front desk operations, resulting in improved patient experience and retention rates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Verified patient insurances, submitted pretreatment estimates, and collected and accurately posted patient copays.
Front Desk Receptionist
McLaren Northern Michigan - Cheboygan Campus
Cheboygan, MI
07.2012 - 01.2015
- Implemented efficient office procedures, improving overall operational efficiency by streamlining workflows.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected copays and verified insurance coverages.
Education
High School Diploma -
Cheboygan Area High School
Cheboygan, MI05.2003
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Familiarity with insurance coverages, websites, and submitting pretreatment estimates
- Credit and collections
- Mail handling
- Relationship building
- Scheduling
- Staff management
- Employee supervision
- Staff hiring
Timeline
Office Manager
Dental Clinics North
11.2020 - Current
Front Desk Receptionist
Dental Clinics North
01.2015 - 2020
Front Desk Receptionist
McLaren Northern Michigan - Cheboygan Campus
07.2012 - 01.2015
High School Diploma -
Cheboygan Area High School