Summary
Overview
Work History
Education
Skills
Certification
HIPPA Certified
Timeline
Generic

Holly Vigil

Colorado Springs,CO

Summary

Dedicated and enthusiastic professional with a proven track record of enhancing operational efficiency and driving project success at Elevate Dental. Experienced in project coordination, strategic planning, document management, and customer service. Known for the ability to lead teams effectively in fast-paced environments while ensuring client satisfaction. Skilled in market research, financial analysis, and implementing effective solutions to complex problems.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Business Assistant

Elevate Dental
04.2022 - 01.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Met responsibilities of an accounts receivable clerk, including creating a detailed sales report, maintaining accurate cash receipts, collecting and depositing payments, and billing customers
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Supported insurance verification processes by gathering necessary documentation from patients and insurers in a timely manner.
  • Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
  • Facilitated strong working relationships among staff members by fostering open lines of communication across departments.

Business Assistant/ OS Assistant

Comfort Dental Oral Surgery
05.2019 - 02.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
  • Calmed nervous patients by speaking softly, answering questions and providing compassionate care.
  • Prepared patient X-rays and images for review by dentist.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Handled insurance verification processes with accuracy, ensuring patients were aware of their coverage details and financial responsibilities before receiving medical services.
  • Streamlined insurance verification tasks, minimizing billing discrepancies and patient financial concerns.
  • Supported administrative tasks including data entry, record maintenance, and insurance verification to ensure accurate billing and reimbursement processes.
  • Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
  • Facilitated strong working relationships among staff members by fostering open lines of communication across departments.

Painter Supervisor/ House Keeping

Premier Painting And Flooring
02.2011 - 05.2019
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Provided feedback to workers on job performance and safety procedures.
  • Inspected equipment and tools used for safe operation.
  • Documented construction and extraction workers' hours, wages and other pertinent information.
  • Directed projects according to schedule and quality demands.
  • Cleaning air force housing when residents moved out
  • Improved team efficiency by implementing streamlined painting processes and techniques.

Cashier

Chipotle Mexican Grill
05.2010 - 02.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

Tesla High School
Colorado Springs, CO
05.2011

Some College (No Degree) - Culinary Arts

PPCC
Colorado Springs, CO

Skills

  • Project Coordination
  • Strategic Planning
  • Administrative Support
  • Information Protection
  • Telephone Skills
  • Scheduling
  • Document Management
  • Communication skills
  • Insurance Verification
  • Health insurance verification
  • Calculating insurance coverage
  • Referral Verification
  • Insurance Claim Regulations
  • Prescription Verification
  • Insurance documentation processing
  • Insurance Claim Filing
  • Medical insurance
  • Understands insurance benefits

Certification

  • HIPPA Certified
  • OSHA Certified

HIPPA Certified

Certification in HIPPA and OSHA

Timeline

Business Assistant

Elevate Dental
04.2022 - 01.2025

Business Assistant/ OS Assistant

Comfort Dental Oral Surgery
05.2019 - 02.2022

Painter Supervisor/ House Keeping

Premier Painting And Flooring
02.2011 - 05.2019

Cashier

Chipotle Mexican Grill
05.2010 - 02.2011

High School Diploma -

Tesla High School

Some College (No Degree) - Culinary Arts

PPCC

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