Holly Voelker
Durand,MI
Summary
Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.
Overview
8
8
years of professional experience
Work History
Dispatcher
Wheeler Trucking
New Lothrop, MI
01.2020 - 09.2024
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Participated in team meetings discussing changes in procedures or processes.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Verified driver credentials prior to assigning them a route or task.
- Maintained logs of all incoming calls and assigned tasks.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Received and dispatched calls for emergency services.
- Ensured compliance with safety regulations and company policies.
Lead Dispatcher
RXO
Warren, MI
09.2021 - 07.2024
- Led dispatch operations at RXO.
- Load creations.
- Outlook emails.
- Sourced and secured high-value freight loads through Spot Bids resulting in increased revenue.
- Enhanced load distribution efficiency to ensure timely deliveries
- Tracked and monitored all loads
- International load planning
- Cultivated relationships with carriers to enhance collaboration
- Prepared reports detailing all dispatched orders including delivery times, routes taken.
- Participated in meetings with senior management to discuss upcoming projects or initiatives related to the dispatch department.
- Maintaining Fuel cost saving
Head Dispatcher
Kuehne + Nagel
Lansing , MI
09.2020 - 09.2021
- Maintained detailed records of dispatch activities, including call logs and driver locations.
- Utilized GPS tracking systems to monitor vehicle location in real time.
- Resolved customer inquiries promptly and professionally.
- Attended meetings with management team members regularly to discuss updates.
- Updated job knowledge by participating in educational opportunities.
- Updating USPS of all Amazon loads delivered
- Inbound and Outbound truck and trailers.
Night Dispatcher
Marten Transport
Shelbyville, TN
03.2017 - 10.2020
- Prepared invoices for each shipment upon completion.
- Checked in drivers and completed necessary paperwork for their shift.
- Troubleshot problems that arose during transit, such as navigation issues or mechanical failures.
- Performed daily vehicle inspections prior to each dispatch assignment.
- Identified late deliveries and notified customers accordingly.
- Responded promptly to customer inquiries regarding delivery status.
- Tracked driver's hours worked and reported any discrepancies to management.
- Ensured compliance with state regulations related to safety standards for commercial motor vehicles operation.
- Maintained detailed records of all dispatch activities, including load information, pick-up times, and delivery locations.
- Advised drivers on best practices for safe driving habits under varying weather conditions.
- Coordinated with drivers to determine estimated time of arrival at destination.
- Provided guidance and support to drivers when needed while they were out on the road.
- Analyzed traffic patterns in order to optimize routing plans for upcoming trips.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Scheduled loads according to priority and available equipment.
- Tracked changes in computer system to keep records current and accurate.
Property Manager
Davis Estates
Shelbyville , TN
05.2016 - 10.2020
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Processed evictions when necessary in accordance with state laws and procedures.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Managed all maintenance requests from tenants in a timely manner.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Handled resident complaints and expedited maintenance requests.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Updated tenant and unit information to keep current in housing database.
- Completed lease applications and verifications, notifying prospects of results.
- Facilitated tenant paperwork processing and verification.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Collected monthly assessments, rental fees, deposits and payments.
- Exercised direct supervision over property staff.
Education
High School Diploma -
Alba Public Scool
Alba, MI05-2002
Skills
- Processing orders
- Updating logs
- Delegating Work
- Coordinating urgent deliveries
- Scheduling expertise
- Data Entry
- Training new hires
- Route Planning
- Verifying coverage
- Strong leadership
- Adjusting routes
- Policy Enforcement
- Customer Relations
- Driver communication
- Work Order Management
- Database Management
- Route Navigation
- Delivery procedures
- Database updates
- Service planning
- Schedule Coordination
- Geographical knowledge
- Communication Equipment Operation
- Flat Bed
- Conestoga
- 53ft Box truck
- Car hauler
Timeline
Lead Dispatcher
RXO
09.2021 - 07.2024
Head Dispatcher
Kuehne + Nagel
09.2020 - 09.2021
Dispatcher
Wheeler Trucking
01.2020 - 09.2024
Night Dispatcher
Marten Transport
03.2017 - 10.2020
Property Manager
Davis Estates
05.2016 - 10.2020
High School Diploma -
Alba Public Scool