HOLLY WEHRLE

• Served as main contact for tenant relations while maintaining appropriate customer confidentiality and privacy
• Address all tenant questions, concerns and complaints including escalations via email, phone and in person
• Answered all office inbound calls, and emails to facilitate customer service in a timely manner
• Managed incoming and outgoing mail and shipments
• Planned weekly check-in meetings with property managers
• Managed all day-to day operations effectively supporting and running alongside 7 rental property managers and 3 HOA property managers
• Built, maintained, and fostered positive relationships with customers both internally and externally, and vendors
• Reconcile 68 business bank accounts, complete security deposits and HOA bank transfers correcting any outages for month-end
• Post rent checks and HOA fee check payments via mail and in person to tenant and owner account ledgers.

• Answered all office inbound calls, and emails to facilitate customer service in a timely manner
• Continuously provided customer support for over 2,000 college/university contacts and state portal entity members in 49 states while developing strong customer relationships to encourage repeat membership
• Managed incoming and outgoing mail and shipments
• Handled and maintained all special events orders and office orders
• Trained and continuously supported new staff
• Built, maintained, and fostered positive relationships with customers both internally and externally, and vendors
• Meeting event manager, planner, and support – coordinated and traveled to 3 Board Meetings in different states per year for 30 attendees and all Annual State Conference Meetings in different states for 125 attendees and entire event set-up and breakdown
• Established, developed, organized accounting office including all processes and procedures from the ground up
• Posted all check payments via mail from colleges/universities for annual participation fees, balanced and prepared bank deposits electronically daily
• Processed, coded, paid invoices weekly for all vendors and payees
• Managed, reconciled all corporate AMEX credit cards and expenses for 16 staff members monthly
• Oversaw travel vouchers and expenses for all staff and non-staff for reimbursement check payments
• Participated in year-end accounting audits.

2 Years