YUSSIF SALFORD
Lindenwold,NJ
Summary
High-performing Cleaning Industry professional with several years of experience delivering successful improvements for field operations, process improvement and customer delight. Resourceful project and contract manager, specialist in thriving in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
City Xtra Facilities Management Ltd (Ghana)
06.2016 - 12.2022
- Successful in implementing service level agreements for a diverse portfolio of 50+ cleaning contracts across industries.
- Implemented successful business strategies targeting new markets improving revenue by more 25% yearly .
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Built strong operational teams to meet process and production demands.
- Maintained 96% client retention rate through strong issue resolution and communication skills
- Guided employees on understanding and meeting changing customer needs and expectations.
- Elevated the operations of the company to the “Most Outstanding Cleaning Company” in 2017 and 2018 adjudged by Contract Cleaners Association of Ghana and ISSA EMEA region
Area Manager
MITIE Services
London, UK
03.2010 - 07.2015
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Coordinated cleaning operations for 94 retail outlets with different requirements of clean.
- Directed cleaning teams by providing guidance, training, and support in order to meet service requirements.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Delivered timely data for financial management, budget management, accounting and payroll activities.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Successfully implemented service level agreements and fostered positive client’s relations, whilst maintaining a good level of morale among cleaning teams
In-store Cleaning Manager
MITIE Services (Retail)
London, UK
06.2007 - 02.2010
- Prepared work schedules for associates to promote proper staffing levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Trained new employees on safety protocols, proper use of chemicals and equipment, and other cleaning procedures.
- Developed a system for scheduling regular deep cleans within each area of responsibility.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints concerning cleanliness or service issues promptly and professionally.
Education
Sustainability Facility Professional
International Facility Management Association
Houston, TX06-2024
Industry Certified Expert (ICE) -
ISSA Cleaning Management Institute
01.2019
Certified Professional Trainer (CPT) -
ISSA Cleaning Management Institute
01.2019
Facility Management Professional (FMP) -
International Facility Management Association (IFMA)
01.2018
Science Administration (Marketing) -
University of Ghana, Legon
01.2001
Skills
- Facility management
- Green cleaning techniques
- Customer Relationship Management
- Supply Inventory Management
- Staff Training and Development
- Problem-solving abilities
- Team Leadership
- Professional and Courteous
- Cleaning Audits and Quality Controls
Certification
IFMA Sustainability Facility Professional (SFP) certification
IFMA Facility Management Professional
ISSA Industry Certified Professional
ISSA Certified Professional Trainer
Positions
- Chair for Contract Cleaners Association of Ghana from 2020-2022
- Speaker for IFMA Global Conference, Africa
- Speaker Africa Facilities Management Association
Knowledge
Working knowledge of MS office suite
References
Available Upon Request
Accomplishments
- Top Zone award by MITIE
- Most Outstanding Cleaning Company in Ghana by ISSA-EMEA
Timeline
Operations Manager
City Xtra Facilities Management Ltd (Ghana)
06.2016 - 12.2022
Area Manager
MITIE Services
03.2010 - 07.2015
In-store Cleaning Manager
MITIE Services (Retail)
06.2007 - 02.2010
Sustainability Facility Professional
International Facility Management Association
Industry Certified Expert (ICE) -
ISSA Cleaning Management Institute
Certified Professional Trainer (CPT) -
ISSA Cleaning Management Institute
Facility Management Professional (FMP) -
International Facility Management Association (IFMA)
Science Administration (Marketing) -
University of Ghana, Legon
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