Holly White
Evansville,WI
Summary
Experienced client-focused professional with a strong background in customer service, sales, and high-pressure environments. Adept at building lasting relationships with a diverse range of clientele through effective communication, empathy, and attention to detail. Proven ability to exceed performance expectations and achieve ambitious goals, both individually and as part of a team. Passionate about delivering exceptional client experiences and committed to identifying personalized solutions that protect and support clients’ unique needs. Highly motivated, results-driven, and ready to bring a service-first mindset to the personal risk management space.
Overview
10
10
years of professional experience
Work History
Sales Associate
Slumberland Furniture
02.2022 - Current
- Consistently ranked in the top 10 companywide for multiple quarters by exceeding sales goals and performance metrics.
- Communicated with clients to find and design layout best suited for client needs and location.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Worked within budgetary constraints to advise quality and design of furniture in customers homes.
- Fostered loyalty and retention through personalized service and follow-up, leading to repeat business and referrals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Utilized active listening and engaging dialogue to uncover customer priorities and recommend appropriate solutions.
- Solved customer challenges by offering relevant products and services.
Assistant Manager
Paoli Schoolhouse
05.2021 - 01.2022
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Designed and implemented strategies to reduce costs and waste.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server/Bartender
Headquarters Bar & Grill
06.2017 - 05.2021
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Order Packer - Seasonal Position
Duluth Trading Company
10.2016 - 01.2017
- Worked fast to meet assigned daily picking quotas.
Mothers Day Restaurant
Server
07.2016 - 10.2016
Receptionist
Great Clips
11.2015 - 03.2016
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
Stocker
Piggly Wiggly Supermarket
06.2015 - 11.2015
Crew Member
McDonalds
01.2015 - 06.2015
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Collaborated with team members to complete orders.
Education
High school - undefined
Belleville High School
Belleville, WISkills
- Excellent communication skills, able to understand customers customers needs and provide adequate options
- Good organizational skills, including time management and prioritization
- Execute strong conflict resolution skills by providing excellent listening skills, empathizing with customers concerns and provide solutions that leave the individual satisfied
- Quick learner, able to pick up on new tasks and master them
Additional Information
Please reach out to me via email or call me for any further questions or to set up an interview. Thank you for your time.
Timeline
Sales Associate
Slumberland Furniture
02.2022 - Current
Assistant Manager
Paoli Schoolhouse
05.2021 - 01.2022
Server/Bartender
Headquarters Bar & Grill
06.2017 - 05.2021
Order Packer - Seasonal Position
Duluth Trading Company
10.2016 - 01.2017
Mothers Day Restaurant
Server
07.2016 - 10.2016
Receptionist
Great Clips
11.2015 - 03.2016
Stocker
Piggly Wiggly Supermarket
06.2015 - 11.2015
Crew Member
McDonalds
01.2015 - 06.2015
High school - undefined
Belleville High School