Holly Whitlock
Greeley ,CO
Summary
Seeking to obtain employment. I have a plethora of knowledge in the medical field, but am looking for and obtaining some sort of front end job prefereably.
To apply relevant skills and knowledge to a detail-oriented service for a company. Outstanding knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
24
24
years of professional experience
Work History
Head Patient and Visitor Liaison of Main Hospital
UCHEALTH Medical center of the Rockies
Loveland , CO
06.2023 - Current
- Checking in patients for all surgeries
- Interacting with patients, family members, nurses, and surgeon's
- Keeping track of where patients are and their family members
- Making sure patients families and surgeons meet for a face to face consultation
- Running Epic on 4-10 different boards to keep track of patients, patient info, family members, nurses, rooms, proscriptions, etc
- Running the front desk for opening and closing procedures
- Printing out schedules for next day surgeries
- Coordinated communications between all people involved to ensure accurate information was shared in a timely manner.
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Identified opportunities for improvement in processes and procedures related to liaison activities.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
Personal Trainer
Genesis Health Clubs
Fort Collins, CO
10.2019 - Current
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Communicated with clients to determine goals and performed client assessments.
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Demonstrated safe and proper exercise techniques to clients.
Sponsorship Intern
Cerus Fitness
07.2019 - Current
- Helped with fundraising donations, which increased outreach and communication efforts.
- Promoted obstacle racing to different companies.
Brand Ambassador
Cerus Fitness
Fort Collins, CO
07.2019 - Current
- Promoted an obstacle race by advertising trainings, hikes, and products.
Consumer Of Personal Training -Body Building
Jessie's Girls
08.2015 - Current
- Started following and bought books from a women's Bikini/Body Builder competitor.
- Jessie Hilgenberg wrote 5 books exclusively for women, including nutrition.
- I not only completed all 5 books multiple times (the 6th is for pregnant women), I completed three of her training programs and went to three camps where she specifically taught us a one on one "how to" of every exercise in her books.
- Her Books include: Muscle Building 1 & 2, Bikini Body 1 & 2, and Home Edition- ALL- working towards a better version of us, our clients, and for some, Bikini or Body building competitions.
- Her nutrition ideas are the only nutrition I was able to actually follow successfully and now use everyday and have taught a couple of classes on through our church to men and women fitness enthusiasts.
Consumer/Client Racer/Designer Of Obstacles
OCR-Obstacle Course Racing
05.2012 - Current
- Experience of training for all the races I have personally run, has molded me to become a more experienced fitness educator.
- COR-Colorado Obstacle Racers has also molded me into a better educator through experiences in racing, training for my races, training other people for races, and the team work that goes into the before, during, and after races. Designing race courses and challenging obstacles for both the elite competitive runner, and yet inviting in newcomers to the community.
- Races include, 5k, 10k, 1/2 marathon, marathon, all spartan races, many other random little and big OCR, Elite OCR of America, and a few other fitness competitions.
Teacher
Thompson School District
Loveland, CO
03.2007 - 05.2008
- Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
- Created and enforced student-based hands-on curriculum to promote student interest and receptive learning.
- Created lesson plans in accordance with state curriculum and school-wide curriculum standard
- Managed an afterschool FACS program 5 days per week, implementing strategies to attract student interest and improve discipline in connection with their classes for Family and Consumer Sciences
- Presented information in exciting lectures to inspire students to engage and learn.
- Remained professional and positive with students and colleagues, staying mindful and respectful of individuals from all cultures, backgrounds and religions.
Teacher For Parenting And Pregnant Teens
Fort Collins High School
Fort Collins, CO
08.2005 - 05.2007
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Coordinated support services and optimized communication between healthcare workers, parents and teachers.
- Determined and coordinated appropriate level of care, and appropriate level of teaching based on students age and school year, to meet individual student needs.
- Built and strengthened positive relationships with students, parents and teaching staff.
Foster Care Social Worker
Lutheran Family Services Rocky Mountains
Denver, CO
01.2000 - 05.2004
- Referred family members to outside support options to assist with coping during times of increased stress.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Taught Parenting Classes to both foster parents and birth parents
- Met with clients to determine necessary services and make treatment recommendations.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
- Prepared court documents for attorneys, parents, children and our agency in the best interest of the child.
- Supervised birth parent court ordered visitation.
- Managed court facilitators, birth parents, foster parents, attorneys, doctors, therapists, and teachers to all work together towards the best interest of the child.
Education
Personal Training Certification -
NASM
2019
Teacher License - Family And Consumer Sciences Education
Colorado State University
Fort Collins, CO05.2006
Bachelor of Science - Psychology Teacher Education
University of Northern Colorado
Greeley, CO05.2001
Skills
- Human Resources
- Schedule coordination
- Customer Account Management
- Customer Service
- Courteous with Strong Service Mindset
- Data Entry
- Differentiated learning techniques
- Flexible and adaptive
- Differentiated instruction
- Product development
- Recording Histories
- Appointment Confirmation
- Bookkeeping Support
- Call Documentation
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Scheduling Appointments
- Office Administration
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Verbal and Written Communication
- Transaction Processing
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Multitasking and Prioritization
- Customer Data Confidentiality
- Understanding Customer Needs
Timeline
Head Patient and Visitor Liaison of Main Hospital
UCHEALTH Medical center of the Rockies
06.2023 - Current
Personal Trainer
Genesis Health Clubs
10.2019 - Current
Sponsorship Intern
Cerus Fitness
07.2019 - Current
Brand Ambassador
Cerus Fitness
07.2019 - Current
Consumer Of Personal Training -Body Building
Jessie's Girls
08.2015 - Current
Consumer/Client Racer/Designer Of Obstacles
OCR-Obstacle Course Racing
05.2012 - Current
Teacher
Thompson School District
03.2007 - 05.2008
Teacher For Parenting And Pregnant Teens
Fort Collins High School
08.2005 - 05.2007
Foster Care Social Worker
Lutheran Family Services Rocky Mountains
01.2000 - 05.2004
Personal Training Certification -
NASM
Teacher License - Family And Consumer Sciences Education
Colorado State University
Bachelor of Science - Psychology Teacher Education
University of Northern Colorado
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